7/7/2024 Product Support Specialist
hace 1 mes
.Product Support Specialist (English) page is loadedProduct Support Specialist (English)Apply locations Seville time type Full time posted on Posted 30+ Days Ago job requisition id JR-012244The RoleSolera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc.We need people who are passionate about delivering high quality customer service through a variety of interactions including email, phone, chat, etc. A good communicator able to question and listen effectively you will trouble shoot and diagnose customer's issues to help them get back to business as soon as possible and will document the solutions to ensure continuous improvements for our products.This role is crucial to our customers and is targeted on finding the right solutions to first level product support problems at the first point of contact while delivering high quality customer service using modern Customer Relationship Management (CRM) and telephony technology.What You'll DoTrouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channelsDeliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targetsCommunicate clearly and effectively both internally and externallyAccurately record all customer contact and outcomes within designated softwareEscalate calls or cases in a timely and appropriate manner in line with SLA's in place, documenting enhancements to drive continuous improvementsAt all times adhere to the working processes and procedures for the department and of SoleraContribute to and maintain knowledge base articles and documentsTake responsibility for all duties relating to compliance procedures, especially data securityWhat You'll BringAt least 1-2 years' experience and a track record of delivering high quality customer service in a customer focused environment, preferably a contact centreExperience of working in a technical or software support capacity would be idealExperience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys)IT qualifications/degree educated would be an advantage but are not essentialAnalytical and naturally inquisitive with good questioning skills and good attention to detailAble to communicate well and build rapport with people at various levels of a businessA desire to go the extra mile for customers and take personal responsibility for resolving issuesFluent language skills in the relevant location and a high level of English
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Product Support Specialist
hace 3 meses
Sevilla, España Solera Corporation A tiempo completoProduct Support Specialist page is loaded Product Support Specialist Apply locations Seville Virtual Spain time type Full time posted on Posted 30+ Days Ago job requisition id JR-016234 The Role We are on the hunt for an Agent responsible for supporting our Sales Team with their administrative duties on existing accounts and new customers. Your role...
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Product Support Specialist
hace 1 semana
Sevilla, España Solera Corporation A tiempo completo.Product Support Specialist page is loaded Product Support Specialist Apply locations Seville Virtual Spain time type Full time posted on Posted 30+ Days Ago job requisition id JR-016234 The Role We are on the hunt for an Agent responsible for supporting our Sales Team with their administrative duties on existing accounts and new customers. Your role focuses...
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Product Support Specialist
hace 2 meses
Sevilla, España Solera Corporation A tiempo completo.Product Support Specialist page is loaded Product Support Specialist Apply locations Seville Virtual Spain time type Full time posted on Posted 30+ Days Ago job requisition id JR-016234 The RoleWe are on the hunt for an Agent responsible for supporting our Sales Team with their administrative duties on existing accounts and new customers.Your role focuses...
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Product Support Specialist
hace 2 meses
Sevilla, España Solera Corporation A tiempo completo.Product Support Specialist (English) page is loaded Product Support Specialist (English) Apply locations Seville time type Full time posted on Posted 30+ Days Ago job requisition id JR-012244 The RoleSolera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data...
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Product Support Specialist
hace 1 semana
Sevilla, España Solera Corporation A tiempo completo.Product Support Specialist (English) page is loaded Product Support Specialist (English) Apply locations Seville time type Full time posted on Posted 30+ Days Ago job requisition id JR-012244 The RoleSolera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data...
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Product Support Specialist
hace 2 meses
Sevilla, España Solera Corporation A tiempo completoProduct Support Specialist (English) page is loaded Product Support Specialist (English) Apply locations Seville time type Full time posted on Posted 30+ Days Ago job requisition id JR-012244 The RoleSolera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data...
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Product Support Specialist
hace 4 semanas
Sevilla, España Solera Corporation A tiempo completoProduct Support Specialist (English) page is loaded Product Support Specialist (English) Apply locations Seville time type Full time posted on Posted 30+ Days Ago job requisition id JR-012244 The Role Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data...
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Product Support Specialist
hace 1 mes
Sevilla, España Solera Corporation A tiempo completoProduct Support Specialist (English) page is loaded Product Support Specialist (English) Apply locations Seville time type Full time posted on Posted 30+ Days Ago job requisition id JR-012244 The RoleSolera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data...
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Transporte para 7 personas desde sevilla a málaga
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Product Support Specialist
hace 4 días
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Product Support Specialist
hace 4 días
Sevilla, España Solera Corporation A tiempo completoProduct Support SpecialistThe RoleWe are on the hunt for an Agent responsible for supporting our Sales Team with their administrative duties on existing accounts and new customers.Your role focuses on 4 main key areas on a day-to-day basis:Customer and team supportManaging customer information in CRMManage and work cancellationsProviding various Business...
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Traslado para 7 personas desde 41006 a aeropuerto
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Product Support Specialist
hace 4 días
Sevilla, España Solera Corporation A tiempo completo.Product Support SpecialistThe RoleWe are on the hunt for an Agent responsible for supporting our Sales Team with their administrative duties on existing accounts and new customers.Your role focuses on 4 main key areas on a day-to-day basis:1. Customer and team support2. Managing customer information in CRM3. Manage and work cancellations4. Providing various...
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Sevilla (Sevilla), España Cronoshare.com Teletrabajo Freelance A tiempo completoNecesito un servicio de Taxi con las siguientes características: Número de pasajeros 7 Nº de maletas o bultos de equipaje 7 ¿Para qué se solicita el transporte? Traslado al aeropuerto Lugar de origen (ida) Sevilla Lugar de destino (vuelta) Aeropuerto sevilla Fecha para el trayecto de ida 20-04-2024 ¿A qué hora es la...
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Product Support Specialist
hace 4 días
Sevilla, España Solera Corporation A tiempo completo.Product Support Specialist (English) The RoleSolera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service...
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Sevilla, España Cronoshare.com A tiempo completoNúmero de pasajeros 7Nº de maletas o bultos de equipaje Más de 7¿Para qué se solicita el transporte? Traslado al aeropuertoLugar de origen (ida) 41089Lugar de destino (vuelta) Aeropuerto san pablo sevillaFecha para el trayecto de ida 05-08-2024¿A qué hora es la recogida? A las 11:00 amFecha para el trayecto de...
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Product Support Specialist
hace 4 días
Sevilla, España Solera Corporation A tiempo completoProduct Support Specialist (English) The RoleSolera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service...
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Product Support Specialist
hace 4 días
Sevilla, España Solera Corporation A tiempo completoProduct Support Specialist (English) The RoleSolera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service...
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Sevilla (Sevilla), España Cronoshare.com Teletrabajo Freelance A tiempo completoRecoger pasajeros en sus domicilios en la zona de bermejales/pedro salvador y desplazar dentro/próximo a la zona, diariamente.Número de pasajeros 7Nº de maletas o bultos de equipaje No hay equipaje¿Para qué se solicita el transporte? Traslado por motivo laboralLugar de origen (ida) 41012Lugar de destino (vuelta) 41012Fecha para...
