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hace 3 meses
Job Outline:Being the first point of contact for investors and companies in the EU and UK to support and resolve their queries in-line with our SLAs.Work with other departments to get the information you need to support and resolve investor and company queries.Participate in meetings to keep up to date with other departments and funded companies' actions.Handling investor complaints in the first instance, and escalating as per procedure.Send investor updates via our CRM system.Assist the Payments Team with investor queries regarding their payments and issuing payments when needed.Assist the AML Team with investor queries regarding their payments and conducting AML checks when needed.Assist and cover the Closing Team during periods of annual leave.In addition, support the CX Team Lead to continuously improve the customer experience, this includes (but not limited to):Being proactive and raising areas of improvement.Raise product issues and work with our Engineering Team in resolving in a timely manner.Assisting in business localisation and carrying out translations.General support to CX Team Lead.Ideally you will have:Have great language skills and be fluent in English, Spanish and French.Previous experience in a customer related role.Excellent customer service skills.Meticulous attention to detail.Extremely organised with the ability to prioritise your own workload and manage your own time effectively.Adaptability in the face of changing and short-notice deadlines.Proven knowledge of MS Office and Google Apps for work.#J-18808-Ljbffr
