Customer Service Manager
hace 1 semana
Planning, directing, and overseeing the operations of the assigned Support Operations team.Provide oversight and direction to the employees in the assigned Support Operations team with the organization's policies and procedures.Lead employees using a performance management and development processes including goal setting, feedback, and development planning.Plan, evaluate, and improve the efficiency of processes and procedures to enhance quality, efficiency, and output.Plan and implement processes that fulfill the mission and the goals of the department efficiently and effectively. Take proactive means to highlight, design and implement service solutions to both Onyx and customer benefit.Carrying out and attaining the goals of the team managed.Development of a customer-oriented culture that emphasizes quality, continuous improvement, and high performance.Review performance data that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness.Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.Manage the preparation and maintenance of reports necessary to carry out the functions of the department.Promote synergy with own team and other Operations team in all locations.Coordinate with internal Onyx teams on the resolution of incidents that impact Customer processes.Assist in resolving customer problems at the supervisory level.Act as second point of escalation for customers when the team cannot provide resolution to internal or external customer.Perform and support recruiting and hiring processes as required.Keep the Vice President of Support Operations promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.Minimum Qualifications:Bachelor's degree or equivalent work experience.Previous operations team management or leadership experience.Experience in an operations environment.Experience supervising, coaching and developing staff.Desired Qualifications:Knowledge of the functions, operation, and mission of the specific department.Better than average written and spoken communication skills.Outstanding interpersonal relationship building and employee coaching and development skills.Management experience in a team-oriented workplace preferred.Demonstrated ability to lead and develop a department and department staff members.Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.Excellent computer skills in a Microsoft Windows environment.Excellent organizational management skills.#J-18808-Ljbffr
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European Ecommerce Customer Service Advisor
hace 3 semanas
Sevilla, España Partsplusuk A tiempo completoEuropean Ecommerce Customer Service AdvisorWe believe exceptional people make PartsPlus an exceptional place to work and are always looking for talented people to join our growing family. Reporting to the Ecommerce Manager the European Ecommerce Customer Service Advisor should be Bi-lingual with a passion for providing excellent service to our Ecommerce...
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European Ecommerce Customer Service Advisor
hace 1 semana
Sevilla, España Partsplusuk A tiempo completoEuropean Ecommerce Customer Service Advisor We believe exceptional people make PartsPlus an exceptional place to work and are always looking for talented people to join our growing family.Reporting to the Ecommerce Manager the European Ecommerce Customer Service Advisor should be Bi-lingual with a passion for providing excellent service to our Ecommerce...
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Customer Service Specialist
hace 1 mes
Sevilla, España Reel Edge A tiempo completoWe are seeking a dedicated Customer Service Specialist to provide exceptional support to our clients.The ideal candidate will be responsible for resolving customer inquiries, providing information about products and services, and maintaining high customer satisfaction levels.Responsibilities:- Respond to customer inquiries via phone, email, and chat.-...
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Customer Service Specialist
hace 1 mes
Sevilla, España Reel Edge A tiempo completoWe are seeking a dedicated Customer Service Specialist to provide exceptional support to our clients. The ideal candidate will be responsible for resolving customer inquiries, providing information about products and services, and maintaining high customer satisfaction levels.Responsibilities:- Respond to customer inquiries via phone, email, and chat.-...
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German - Customer Service -airline Company
hace 4 semanas
Sevilla, España Foundever España A tiempo completoWe are looking for people with a native level of Spanish and advanced German to provide customer service for an airline company If you think you fit the profile we are looking for, do not hesitate to become part of our great team and sign up now! Tasks On this occasion, we are looking for Teleoperators with advanced German and native Spanish who reside in...
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Customer Service Agent
hace 2 semanas
Sevilla, Sevilla, España Foundever España A tiempo completoWe are looking for Teleoperators with native DUTCH and advanced English residing in the Seville area with a profile focused on customer service, to support a leading company in the sound equipment market in the event of possible incidents that customers may have.Tasks Customer service and claims. Technical support.Requirements: Advanced English (C1). Native...
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Customer Service Agent
hace 2 semanas
Sevilla, Sevilla, España Foundever España A tiempo completoWe are looking for Teleoperators with native DUTCH and advanced English residing in the Seville area with a profile focused on customer service, to support a leading company in the sound equipment market in the event of possible incidents that customers may have.Tasks Customer service and claims Technical supportRequirements: Advanced English (C1) Native...
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Customer Service Representative, Madrid-Spain
hace 6 días
Sevilla, España Coach4Expats A tiempo completoCreated to change the Headhunting and Recruitment approach, we want to improve the candidate experience and be close to the candidates and companies to find the best match.Are you ready to join a dynamic team and contribute your talent in an international environment?We want to meet you!This is your chance to grow professionally in an international company...
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Customer Service Inglés Alto
hace 2 semanas
Sevilla, Sevilla, España Page Personnel España A tiempo completoAtención al cliente Planificación con producción Control de stock Control de producción Recepción de pedidos y organización con fábrica Seguimiento de producción Control de logística Entradas y salidas Contacto con expediciones y transporteImportante empresa de alimentación con presencia internacional|Proyecto estable Formación en logística o...
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Customer service agent
hace 2 semanas
Sevilla, Sevilla, España Foundever España A tiempo completoWe are searching for Teleoperators who are native Dutch speakers and have advanced English skills living in the Seville region, focusing on customer service to assist a top company in the sound equipment industry in addressing potential customer issues.ResponsibilitiesProviding customer service and managing claims.Offering technical...
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German - Customer Service -airline Company
hace 2 semanas
Sevilla, Sevilla, España Foundever España A tiempo completoWe are looking for people with a native level of Spanish and advanced German to provide customer service for an airline companyIf you think you fit the profile we are looking for, do not hesitate to become part of our great team and sign up nowTasksOn this occasion, we are looking for Teleoperators with advanced German and native Spanish who reside in Spain...
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Customer Service Representative
hace 2 semanas
Sevilla, España Eurofirms A tiempo completoEurofirms busca un/a Customer Service Representative para empresa del sector consultoría, ubicada en Sevilla. La persona seleccionada se encargará de realizar las siguientes tareas: - Soporte local microinformático en oficinas del cliente. - Resolución de las incidencias que no pueden ser solucionadas desde el soporte Nível 1. - Diagnóstico de...
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Customer Service Agent Native French
hace 2 semanas
Sevilla, Sevilla, España Foundever Spain A tiempo completoWe are looking for Teleoperators with native French and advanced English residing in the Seville area with a profile focused on customer service, to support a leading company in the sound equipment market in the event of possible incidents that customers may have. Requirements What do we need? French - Native or bilingual English - Advanced (B2-C1)...
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Customer Service Agent Native French
hace 2 semanas
Sevilla, Sevilla, España Foundever Spain A tiempo completoWe are looking for Teleoperators with native French and advanced English residing in the Seville area with a profile focused on customer service, to support a leading company in the sound equipment market in the event of possible incidents that customers may have. Requirements What do we need?French - Native or bilingualEnglish - Advanced (B2-C1)Residence...
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Customer Service
hace 2 semanas
Sevilla, Sevilla, España Foundever A tiempo completoWe are looking for Teleoperators with native Spanish and advanced English residing in the Seville area with a profile focused on customer service, to support a leading company in the sound equipment market in the event of possible incidents that customers may have.What do we offer you? Competitive salary of 18.000€/year. Discontinuous fixed Contract 39h...
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Sound Equipment Customer Service
hace 2 semanas
Sevilla, Sevilla, España Foundever Spain A tiempo completoWe are looking for native Dutch and advanced English with customer service profile to support a leading company in the sound equipment market in the event of possible incidents that customers may have. Requirements What do we need?DUTCH - Native or bilingualENGLISH- Advanced (B2-C1)We highly value your experience in customer service and knowledge of sound...
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Customer Service Representative
hace 2 semanas
Sevilla, España CornerJob A tiempo completo**Detalles de la oferta**: **Tipo de jornada** - Parcial Mañana**Tipo de contrato** - De duración determinada**Años de experiência** - 1**Salario** - No especificado**Vacantes** - 1**Modo de trabajo** - Presencial**Descripción y responsabilidades**: Eurofirms busca un/a Customer Service Representative para empresa del sector consultoría, ubicada en...
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Sound equipment Customer Service
hace 2 semanas
Sevilla, Sevilla, España Foundever Spain A tiempo completoWe are searching for a native Dutch speaker and an advanced English speaker with a strong customer service background to provide support for a top company in the sound equipment industry in handling potential customer issues. Requirements: What are we looking for?Dutch - Native or bilingual proficiencyEnglish - Advanced level (B2-C1)Prior experience in...
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IT Service Desk
hace 4 semanas
Sevilla, España Eurofirms A tiempo completoSeleccionamos un/a IT Service Desk con francés e inglés para empresa del sector consultoría ubicada en Sevilla. La persona seleccionada realizará las siguientes funciones: - Atención a usuarios de TI a través de canales telefónico, correo y web. - Resolución de incidencias y peticiones de usuarios. - Colaboración en problemas y cambios. -...
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Customer Service Agent Native French
hace 4 semanas
Sevilla, España Foundever Spain A tiempo completoDescription We are looking for Teleoperators with native French and advanced English residing in the Seville area with a profile focused on customer service, to support a leading company in the sound equipment market in the event of possible incidents that customers may have. Requirements What do we need?French - Native or bilingualEnglish - Advanced...
