It Support Analyst

hace 3 semanas


Madrid, España Ntt Data A tiempo completo

.Req ID: 299345 Competitive salary | on site in Sierre, Switzerland At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA is currently looking for an IT Support Analyst (f/m/d) onsite in Sierre for our growing team in Switzerland. Overview The IT Support Analyst (f/m/d) is responsible for on-site installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters. This role combines good level technical skills with an emphasis on the delivery of a high level of customer service. This customer-facing role will interact with, and take direction from Field Tech Services leadership and the customer to provide first class customer support and technical troubleshooting expertise. Role Responsibilities Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals. Install, maintain and optimise desktop /notebook configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising the customers on preventive maintenance and configurations which may impact product performance. Instructs users in the operation and maintenance of the system. Key Skills Several years of relevant Desktop Support experience (on site/remote) Experience troubleshooting Windows in an Enterprise environment is a must. Excellent customer service skills Deep knowledge of imaging and troubleshooting Windows Desktops/Laptops, primarily Windows 10 and Office 365 Understanding of PC Reimaging processes and procedures, and experience with annual refresh programs. Strong professional, interpersonal, communication and multi-tasking skills and the ability to work well within a team environment Must be fluent in French & English. Willing to work On Call. Desirable Skills Experience with Service Now ticketing system preferred. Experience with SCCM Imaging and MDT preferred. Benefits Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package. About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3



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