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Customer Support Technician
hace 1 mes
Job OverviewGreen Eagle Solutions is a rapidly growing tech company in the renewable energy sector, accelerating the green energy transition through our SaaS platform, ARSOS.
We are seeking a Customer Support Technician with 1-2 years of experience to assist customers with system issues, monitor server status, and ensure excellent customer service.
The role involves troubleshooting, building client relationships, and supporting system performance.ResponsibilitiesProvide 24/7 support via phone and email, including troubleshooting and incident resolution.Monitor server status and perform preventive maintenance to optimize performance.Assist users in system usage and ensure reliable backups.Build strong relationships with clients to ensure high satisfaction.Required Skills and ExperienceTechnical degree in IT, engineering, or equivalent experience.Experience with industrial communication protocols (IEC104, Modbus), Microsoft and Linux OS, and databases (Oracle, SQL Server, MySQL).Proficiency in Data Analytics tools (Excel, PowerBI).Excellent communication skills in English (oral and written).Availability for rotating overnight shifts.Preferred Skills and ExperienceExperience with SCADA systems and in the energy sector.Experience with help desk software (Zendesk, Freshdesk, Salesforce).Strong problem-solving, multitasking, patience, and time management skills.Why Work at Green Eagle?Voted a Great Place to Work.Contribute to the green energy transition.Flexible compensation and benefits.Private health insurance.Annual training and development bonuses.This is an excellent opportunity to advance your career while contributing to a sustainable future.#J-18808-Ljbffr
