Technical Service Manager

hace 3 semanas

Barcelona, España Sap Se A tiempo completo

.At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. ABOUT THE TEAM The Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services overseeing all aspects of Customer Engagement, providing commercial, project, and technical operations expertise. They deliver fixed-scope, proactive, and outcome-based services across the entire SAP software stack to SAP's RISE customers. The CDE team combines all customer-facing roles inside ECS and presents SAP as "One Voice" through coordinated communication at all levels to our clients and stakeholders. We are dedicated to customer centricity, client intimacy, and support of client lifecycle management. We create a stable foundation for our customers' IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies, and standardize and optimize operations of SAP-centric solutions. THE ROLE As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. TSM acts as a trusted technical and delivery advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM will work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve our customers by providing quality services throughout their entire lifecycle. This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization. Key tasks: Primary contact for the customer regarding technology and cloud service delivery discussions. Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery. Own the technical discussions with the customer and orchestrate experts from the SAP delivery organization as required. Ownership & detailed understanding of the customer landscape managed within ECS. Support the Account team and TechOps teams for execution of the service delivery plan. Analyze customer technical requirements and drive topics to resolution. Present technical details and engagement model to stakeholders. Support the customer-specific cloud roadmaps covering Infrastructure Architecture, Technical Managed services, security, and integration. Guide customers on technical aspects like Business Continuity, Security & Compliance, Networks, etc

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