Coa Licensing Team Lead

hace 4 semanas

Barcelona, España Icon Plc A tiempo completo

.COA Licensing Team Lead - Spain/Bulgaria/Poland but will consider other countries in Europe - Home or office basedICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.Within MAPI Research Trust, the COA Licensing Team Lead is in charge of answering clients' requests about COAs (Clinical Outcomes Assessment): how to get permission to use them, how to access them, what translations are available, what is the best COA strategy, etc.We currently have an opportunity for Team Lead in Europe, a client-facing role, office or remotely based. As the client's main point of escalation, successful candidates must possess exceptional management skills, communication, and customer service skills. The ability to implement strong and efficient processes to deliver in responsive time is also key for the role. Applicants must also be able to demonstrate leadership, passion, great attention to detail and be comfortable managing a variety of tasks at one time.As the Team Lead you will be managing a team of 10-15 people, client facing on a daily basis, responsible for answering requests and handling projects. You'll be the first point of contact for client's escalation and lead the team to provide excellent delivery and ensure clients' satisfaction by analyzing their needs, offering appropriate solutions and quotes through the team (budgeting, proposal writing, client relationship management, timeline planning), coordinating with internal teams and with external parties.Main ResponsibilitiesStrategic Thinking:Supports the organization's growth and integration of service areas with ICON's Patient Centered Sciences (PCS).Maintains acute awareness of the pharma/biotech/medical device industry landscape as it relates to COA's specific service-related trends and challenges and guides awareness for junior staff.Drives understanding and awareness of project team members on the nature of client relationships and supports the building/broadening of these relationships where appropriate.Leadership:Manages the Client Services team for Europe (10-15 people) in allocating team's resources to client requests based on workload and level of expertise.Mentors the team, evaluating their performance on a regular basis (regular 1-on-1 meetings, bi-annual review).Provides key customers (Pharmaceutical companies, e-vendors, and Academics from the scientific community) information and research of COAs (Clinical Outcomes Assessment) ranging from acceptance, reformulation, and orientation of requests, registering these, searching for the relevant information in a given timeline and utilizing various sources.Actively contributes to organizational learning by obtaining client feedback and tracking issue resolution

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