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Account Manager Patient Operations, Apheresis Europe
hace 2 meses
.Account Manager Patient Operations, Apheresis Europe - Madrid Working with Us: Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.Job Summary: Reporting into the Lead Apheresis Operations France, Italy, Spain, the Manager - Patient Operations Apheresis is accountable to manage onboarding and ongoing performance of Apheresis Centers used for Celgene/BMS Clinical and Commercial Antigen Receptor (CAR) T-cell Therapies in their assigned region. The Senior Manager will work cross-functionally with a large set of stakeholders within the Cell Therapy Franchise, at local, regional, and global levels.Duties and Responsibilities:Onboard and manage Apheresis sites involved in clinical and commercial Chimeric Antigen Receptor (CAR) T-cell Therapies as per launch plans and established processes, in collaboration with internal clinical and commercial teams for Spain and other markets as needed.Develop and foster relationships with Apheresis Center Staff for assigned region.Collect VOC (Voice of Customer) and VOB (Voice of Business) feedback used for continuous operations improvement.Comply with applicable SOP's and regulations.Provide Quality Systems support by participating in deviation activities and impact/investigation assessments for cell collection centers, as well as change controls and GxP documentation, as required.Closely work and collaborate with Scheduling and Cell Therapy Operations, Quality Assurance, Supply Chain, Clinical & Commercial, Information Technology, Project Management teams and other internal business partners such as local affiliates.Manage and collaborate on local, regional, and global projects, as assigned.Manage rollout of process changes internally and with assigned sites, as applicable.Ensure data is accurately captured and consistent using the Information Systems and tools deployed within the organization.Develop, monitor, and roll out KPIs and reporting tools.Skills/Knowledge Required:Required minimum 5 years of experience in a regulated environment either hospital or pharmaceutical/biotech industry.Experience working in Cell Therapy, Apheresis or Stem Cell Transplant programs
