Housing Coordinator

.Who We Are:At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person's professional qualifications and competence. Your Role:CEA CAPA is seeking applicants for a Housing Coordinator position in the rewarding field of US study abroad. This full-time, permanent role supports students from colleges and universities across the United States, ensuring they have an exceptional experience while studying abroad. The Housing Coordinator will serve as the main point of reference for both parties involved in the rental of CEA CAPA student housing: students, and housing agencies/landlords.As the primary point of contact for both students and housing agencies/landlords, this position requires a strong focus on customer service, attention to detail, and the ability to manage multiple tasks in a dynamic, multicultural environment. This opportunity is ideal for someone looking for diverse responsibilities, exposure to various areas of international education, and the fulfillment of helping students grow and succeed during their time abroad. What You'll Do:Manage the resolution of housing issues and handle maintenance requests efficientlyProvide guidance and attention to escalated cases, keeping the Center Director informed of developmentsEnsure housing meets CEA CAPA standards in terms of furnishings, cleanliness, amenities, and safetyOversee student arrivals, including airport pickups, student communication, and housing orientationManage housing check-in and check-out processes, as well as housing turnoverTrack student maintenance requests to reconcile with end-of-term incidental billing charges from vendors.Develop and maintain housing documents for studentsResearch and assess housing options to expand and enhance CEA CAPA's housing inventoryManage the negotiation for short-and long-term housing contracts with vendors, securing favorable termsFulfill all legal responsibilities related to housing, ensuring compliance with local regulations (e.G., reporting requirements).Maintain strong relationships with homestay families and ensure students feel comfortable in their accommodations