Associate Director, Medical Information
hace 7 días
Job Description THE POSITION:Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence-based, non-promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers.
Medical Information also plays an important role in handling adverse events and product complaints.
As part of the Medical Information Contact Center (MICC) team, this position ensures client success by providing oversight and/or management of assigned clients, including implementation, ongoing client management support, regular touchpoints and meetings.
This position requires the ability to understand client needs, ensure deliverables meet expectations, including key performance indicators (KPIs) and service levels.
The Associate Director will be expected to hire, manage, coach, mentor and support the development of direct reports, and provide leadership regarding MICC operations, procedures, and client/project operations.
The role is home office based (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain, and the job holder must be legally eligible to work in the European Union or in the UK.
Essential Duties And ResponsibilitiesOur employees are tasked with delivering excellent business results through the efforts of their teams.
These results are achieved by:
PEOPLE MANAGEMENTManage direct reports, including mentoring, coaching, training, goal setting and feedback.Direct the activities and responsibilities of the Medical Information Specialists, Medical Information Managers, and Medical Information Client Manager-Team Leads (CM-TL) who report to this position.Support staff development and career development.Support the hiring and recruitment of MICC staff.CLIENT MANAGEMENT AND OPERATIONS OVERSIGHTEnsure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings.Understand client needs and ensure deliverables meet expectations, including KPI and service level agreements.Assist with developing and executing Medical Information operational strategy and strategic initiatives.Oversee Statement of Works (SOWs), invoicing, and client related Profit & Loss (P&L).Understand client needs, pipeline, any significant organizational changes, and any product changes/new product approvals.Direct the daily operations of the MICC, including active monitoring of current workload and making adjustments as warranted.Oversight and review of daily/monthly schedules, including approving or denying requests for PTO based on operational needs.Determine, plan and execute clinical, customer/client-service, or other training programs for the MICC staff.Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications (EVERSANA-MICC).Participate in client audits and collaborate with EVERSANA Quality to facilitate audits.Manage client invoicing.TEAM LEADERSHIPMentor junior staff.Provide initial and ongoing training to staff.Ensure staff performance and proficiency across client product(s) & procedures.Monitor and update client resources to ensure staff have the most accurate and current information.Proactively monitor work processes related to handling medical information inquiries and ensure compliance with client performance requirements of EVERSANA-MICC.Provide constructive suggestions and follow through with the implementation of appropriate changes.MEDICAL INFORMATION SUPPORTProvide medical information contact center support as needed.Triage and respond to unsolicited medical information inquiries from health care professionals, consumers, and other contact center customers.Utilize medical information skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries.Handle medical information requests across multiple channels and platforms.Identify and perform intake of adverse events and product complaints during interactions with customers.MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
Education: Master of Science (MSc) degree in Life Sciences or healthcare or equivalent.Experience: Five years of Medical Information and/or pharmaceutical industry experience.Knowledge: Knowledge of Medical Information Industry Best Practices.Skills: Excellent interpersonal and communications skills.Familiarity: Familiarity and understanding of EMA and local Regulations and European health-care systems.PREFERRED QUALIFICATIONSEducation: Advanced Healthcare Degree (preferred Pharm D or equivalent), Masters in Business Administration or Regulatory Science.
Licensure: Pharmacist license.
Experience and/or Training: More than five years of experience in Medical Information management role.
Technology/Equipment: Technology proficiency in the areas of telephony, Medical Information database, Microsoft Office, and video conference platforms.
Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others and a sense of humor.
Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding.
Innovator: Transforms creative ideas into original solutions.
Highly Principled: Proves to be a professional of unquestionable integrity.
El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/143959720/yek730-associate-director-medical-information-madrid/?utm_source=html
#J-18808-Ljbffr
-
Associate Director, Medical Information
hace 3 semanas
Madrid, Madrid, España Jordan martorell s.l. A tiempo completoAssociate Director, Medical Information GironaJob DescriptionTHE POSITION: Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence-based, non-promotional information in response to unsolicited requests from...
-
Medical Information Director
hace 2 semanas
Madrid, Madrid, España EVERSANA A tiempo completoWe are seeking a highly skilled Associate Director, Medical Information to join our team at EVERSANA. As a key member of our Medical Information Contact Center (MICC), you will be responsible for ensuring client success by providing oversight and/or management of assigned clients.About the RoleThis position requires the ability to understand client needs,...
-
Medical Information Director
hace 1 semana
Madrid, Madrid, España EVERSANA A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Associate Director to join our Medical Information Contact Center (MICC) team at EVERSANA. This critical role is responsible for ensuring client success by providing oversight and management of assigned clients, including implementation, ongoing management, regular touchpoints and meetings.The...
-
Associate Director, Medical Information
hace 1 semana
Madrid, Madrid, España EVERSANA A tiempo completoJob DescriptionTHE POSITION: Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence-based, non-promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and...
-
Associate Director, Medical Information
hace 2 semanas
Madrid, Madrid, España EVERSANA A tiempo completoJob Description THE POSITION: Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence-based, non-promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and...
-
Associate Director, Medical Information
hace 4 días
Madrid, Madrid, España EVERSANA A tiempo completoJob Description THE POSITION: Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence-based, non-promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and...
-
Associate Director, Medical Information
hace 3 semanas
Madrid, Madrid, España Eversana A tiempo completoJob DescriptionTHE POSITION:Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence based, non- promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and...
-
Medical Information Operations Director
hace 2 semanas
Madrid, Madrid, España EVERSANA A tiempo completoJob OverviewThis role is responsible for providing strategic leadership and oversight to the Medical Information Contact Center (MICC) team. The Associate Director will be expected to hire, manage, coach, mentor and support the development of direct reports, and provide leadership regarding MICC operations, procedures, and client/project operations.Key...
-
Associate Medical Director
hace 7 días
Madrid, Madrid, España Warman O'Brien A tiempo completoAssociate Medical Director - Spain Global Pharma - Spain Start: ASAPSalary: Competitive Salary + Benefits PackageThis award-winning Pharmaceutical company is a key player in the research and development of innovative drugs worldwide.A strong global presence, operating and subsidising in various countries across multiple therapeutic areas, enables this...
-
Associate Director for Medical Communication
hace 1 semana
Madrid, Madrid, España EVERSANA A tiempo completoAbout the TeamThe Medical Information Contact Center (MICC) team at EVERSANA is dedicated to providing timely, scientifically balanced, evidence-based, non-promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. We are seeking an experienced Associate Director to join our team and lead our...
-
Medical Information Director
hace 1 semana
Madrid, Madrid, España EVERSANA A tiempo completoJob Overview: EVERSANA is seeking a highly skilled and experienced Medical Information Director to join our team. As a Medical Information Director, you will be responsible for overseeing the daily operations of the Medical Information Contact Center (MICC) and ensuring client success through effective management and implementation of assigned clients.About...
-
Associate Medical Director
hace 2 semanas
Madrid, Madrid, España Warman O'Brien A tiempo completoSalary: Competitive Salary + Benefits Package This award-winning Pharmaceutical company is a key player in the research and development of innovative drugs worldwide.A strong global presence, operating and subsidising in various countries across multiple therapeutic areas, enables this organisation to better healthcare at an international scale.They are...
-
Associate Director, Medical Information | DKN-496
hace 8 horas
Madrid, Madrid, España EVERSANA A tiempo completoMedical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence-based, non-promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. Medical Information...
-
Associate Director of Medical Communications
hace 1 día
Madrid, Madrid, España EVERSANA A tiempo completoAbout the JobWe are looking for an experienced Associate Director, Medical Information to join our team. As a key member of our leadership team, you will be responsible for leading the Medical Information Contact Center (MICC) team and ensuring client success.This is a challenging and rewarding role that requires strong leadership skills, excellent...
-
Associate Director, Medical Information | DKN-496
hace 1 semana
Madrid, Madrid, España EVERSANA A tiempo completoJob DescriptionTHE POSITION:Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence-based, non-promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and...
-
Global Medical Director
hace 1 semana
Madrid, Madrid, España F. Hoffmann-La Roche Gruppe A tiempo completoJob DescriptionThe role of the Country Medical Manager is to provide medical perspective on relevant brands under the leadership of the Associate Medical Director, ensuring high-quality medical deliverables.You will represent Medical Science in Cross-functional discussions for assigned disease areas and related biomarkers, ensuring effective collaboration...
-
Medical Information Leadership Role
hace 2 días
Madrid, Madrid, España EVERSANA A tiempo completoAbout the RoleWe are seeking an experienced Associate Director, Medical Information to lead our Medical Information Contact Center (MICC) team. As a key member of our leadership team, you will be responsible for ensuring client success by providing oversight and/or management of assigned clients.This is a challenging and rewarding role that requires strong...
-
Associate Director, Medical Information
hace 4 semanas
Madrid, Madrid, España EVERSANA A tiempo completoCrear una alerta de empleo para esta búsqueda Director Financiero • Fuenlabrada Descripción del trabajo Join to apply for the TECNICO DE CONTABILIDAD role at RB Ruiz Beato Abogados. RUIZ BEATO SL, una prestigiosa empresa en el sector de Consultoría y Servicios de Negocios, está buscando un TECNICO DE CONTABILIDAD para unirse a su equipo dinámico. Si...
-
Medical Information Professional
hace 5 días
Madrid, Madrid, España IQVIA Argentina A tiempo completoAbout the RoleIQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We are seeking a highly skilled Medical Information Professional to join our team in Argentina. In this role, you will be responsible for providing accurate and timely information to...
-
Sales Associate Lenscrafters
hace 2 semanas
Madrid, Madrid, España Essilorluxottica Group A tiempo completoPosition Title : Associate Medical Director - Genetic TestingJob Description : Clinical Operations Associate Medical DirectorCarelon MBM - Genetic Testing Location : Alternate locations may be considered.The ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations although this is a work from home eligible position.Shift :...
