Director Of Student Experience

hace 3 semanas

Barcelona, España Hult International Business School A tiempo completo

Sales Opportunity: Director of Student Experience We are seeking a driven and dynamic Director of Student Experience to oversee the applicant journey and ensure student retention throughout the enrollment process.
Based in Madrid, Spain, this role combines leadership with hands-on management to create a seamless experience for candidates from application to enrollment.
Leveraging tools like WhatsApp, LinkedIn, and Generative AI, you will ensure candidates experience a top-tier admissions journey.
In this senior role, you will collaboratively manage the pipeline with the Application Manager, sharing responsibilities during the peak application phase from October to May.
While you will take the lead on strategic initiatives, the Application Manager will support daily operations, allowing for a cohesive approach to both application management and retention efforts from April to September.
Your focus will be on ensuring a seamless experience for candidates while actively engaging them to reduce dropout rates and foster a supportive environment.
Key Responsibilities Application Management (October to May): Direct the admissions experience to ensure speedy reviews and timely decisions for candidates.
Guide candidates through the admissions journey, ensuring they submit required documents, meet deadlines, and maintain a professional LinkedIn profile.
Review applications for completeness and eligibility, recommending improvements to enhance submission quality before Admissions review.
Collaborate with Product Heads, Regional Heads, and VPs to expand the pool of qualified Hult alumni for interviews, ensuring sufficient interviewers are available to meet demand surges after each deadline.
Match candidates with suitable alumni interviewers based on compatibility for enriching experiences.
Manage interview logistics, ensuring interviewers have relevant candidate information and coordinated schedules.
Support the VP of Enrollment Operations to ensure prompt invoicing from alumni for efficient payment times.
Lead and collaborate on the organization of conversion events, such as campus and online Open Houses and "Ask Anything" sessions.
Assist candidates and their families in navigating financial aid processes, ensuring accurate completion of forms and timely responses.
Foster strong relationships with applicants, encouraging referrals and maintaining regular communication to enhance the admissions experience.
Retention Management (April to September): Monitor and enhance student engagement leading up to program start dates, implementing strategies to prevent dropouts.
Coordinate with the Enrollment Advisors to ensure timely collections to support organizational KPIs for on-time tuition payments.
Coordinate with the visa team to assist candidates in collecting and verifying necessary documents for a smooth transition to campus.
Work with campus teams and the VP of Enrollment Operations to establish arrival dates, clearly communicating expectations to students and families for successful onboarding.
Conduct pre-departure sessions on financing, visas, accommodation, and other essential information for candidates and their families.
Organize social events for confirmed students to facilitate connections before their arrival at Hult.
Serve as the regional details expert, providing comprehensive guidance to colleagues, students, and families regarding all program aspects.
Foster a collaborative culture within the team, ensuring the Application Manager has the resources and support to excel.
Financial Aid & Scholarships Management Standardize Financial Aid & Scholarships Process: Lead the enforcement of a clear, consistent, and transparent process for managing financial aid and scholarships, ensuring clarity throughout the admissions journey.
Collaborate with Key Stakeholders: Work closely with Regional Heads and Product Heads to maintain alignment on financial aid budgets, ensuring that awards are distributed efficiently and in line with organizational financial goals.
Brand Integrity: Uphold the integrity of Hult's brand by ensuring financial aid is seen as a tool for accessibility and opportunity.
Monitor Competitors: Regularly track and analyze financial aid and scholarship strategies from competing schools to ensure Hult remains competitive.
Data-Driven Decision Making: Use data and metrics to evaluate financial aid impact, making informed decisions that help maintain budget discipline while achieving enrollment goals.
Qualifications Fluency in English (additional languages are a plus).
Proven experience in a leadership or management role, preferably in admissions or student services.
Strong interpersonal and communication skills with a knack for building rapport and trust with students, families, and colleagues.
Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
Customer-focused with a high level of empathy, capable of understanding and addressing student needs through active listening.
Goal-oriented and resilient, with a passion for exceeding targets and fostering student success.
Adaptable, eager to learn, and receptive to feedback.
A Bachelor's or Master's degree in business development, education, or a related field is a plus.
Why Join Us?
Join a truly global and vibrant team: Work alongside colleagues from over 70 countries, embracing a diverse and international environment.
Be the driver of your own success: At Hult, you'll have access to all the tools and resources you need to thrive.
Enjoy an independent, results-oriented approach: You'll have the autonomy to manage your work, with a focus on achieving measurable success and outcomes.
Competitive, performance-based incentives and rewards that recognize and celebrate your success.
About Us Hult is a young brand in the higher education world.
In the space of over 20 years, we have carved a space that is widely recognized by many of the international education rankings in business education.
With campuses in Boston, San Francisco, London and Dubai, the Hult name has become synonymous with international business and global mobility.
At Hult, we believe that education is about so much more than a degree.
It's about transformation.
Students want skills that will transform their lives.
Employers want graduates that will transform their businesses.
Society wants businesses that will transform the world.
Our Purpose We exist to create a better future for all by inspiring and challenging our community to make an impact that matters.
Additional Information Hult is an equal opportunity employer.
Hult offers competitive salaries and benefits in a global, deeply multicultural working environment.
If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we want to hear from you.
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