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(Uaj243) | Floor Manager
hace 2 meses
About WOWWe're WOW, a ground-breaking concept connecting forward-thinking brands and people at the intersection of online along with offline. We're here for the crazy ones, the early adopters, the ones who see things differently, seeking to experiment, try new things and open to being surprised. People come to WOW to see and discover what's new & happening, hence discovering our exclusive and curated brand assortment. In short, WOW is a phygital platform that combines unique physical locations and an online marketplace (WOWconcept.Com) as well as partners with Direct to Consumer and established brands to create unique phygital experiences. With a customer-centric approach, our goal is to constantly surprise our clients with outstanding customer experiences plus carefully curated brand selection, which can be described as follows: New, Hard to find, Trendy, Exclusive, Desirable and Forward-thinking.Launched in 2020, we started by opening our first physical store in the heart of Madrid. The store is an 8 floor and 5,500 sqm building located at the city center in Gran Via, 18. Now we have made a strategic decision: to stay with the commercial artery of the capital by opening soon our second store, a 9-floor building located at Serrano 52. If there is one thing that was plain to us from the beginning, it was that our success depends on our people and that is why since the start we have worked to define our values, values that are present in everything we do: customer focus, "all for one", passion, and integrity. WOW is a brand new company, yet full of great, agile, and enthusiastic professionals who drive it as a team in a single direction: to revolutionize retail.Key Responsibilities The main responsibility of the Department Leader is assisting the store management team in the daily operation of the departments while trying to maximize sales figures.Drive and control sales in your department ensuring compliance with all goals.Motivate and optimize team morale and promote a positive working environment while ensuring that staff are fully aware of their responsibilities.Communicate and organize team goals to get the required results.Planning along with direction of daily plans for staff coverage, shift rotations, holiday planning, holiday returns, etc.Provide comprehensive training to staff in systems, processes, and production.Ensure that the stock available in store and warehouse is sufficient at the point of sale and use available sources of information to ensure that the stock is exposed to sales by promoting sales successes.Ensure that VM standards are maintained in accordance with the manual itself.Ensure that the presentation of the department, labeling, and alarm are consistent and conform to legal requirements and company policy.Implement the systems and procedures that the company provides to maintain operational levels.Ensure compliance with the company's return procedure and daily check-ups.#J-18808-Ljbffr
