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Crm Customer Engagement Center And Digital Service Platforms
hace 2 semanas
.About the RoleWe're looking for a SeniorResearch Director with expertise in CRM Customer Engagement Center and Digital Customer Service vendors, platforms, markets, and technologies to join our Customer Service and Support Technology research team.Experience with or deep knowledge of CRM Customer Engagement Center vendors like Salesforce, Microsoft, Oracle, Pegasystems, ServiceNow, Zendesk, SAP, eGain, Freshworks, Appian, SugarCRM, and Zoho required.Gartner Analysts are recognized as industry thought leaders and are responsible for creating must-have research, market predictions, vendor evaluations, and best practices for a wide array of world-leading organizations.A Senior Director Analyst is expected to have a keen eye for problem identification and solution creation within their respective market.In this role, you will create research and provide advice to Customer Service and Support leaders, technology leaders, and vendors on CRM Customer Engagement Center capabilities, application, and market direction.You will use your knowledge and conduct research to generate insights that help executives make better decisions, solve complex issues, and execute new practices to achieve key business objectives.A Senior Director Analyst is tasked with writing and publishing their insights as best practices, market and vendor trends and their market evaluations as Magic Quadrants for Gartner clients.In addition, Analysts meet with clients every day : on the phone, in a videoconference, via webinars, from the stage at a Gartner event or face-to-face during a sales support visit.In every client interaction you will help Gartner clients solve difficult business and technology decisions that lead to better performance.Ideal candidates must possess expertise in supporting the Customer Service and Support function from a technology perspective.Specifically, applications used by customer service and support functions to intelligently engage customers, both proactively and reactively, by answering questions, solving problems, and giving advice.They should have practical experience with CRM Customer Engagement Center capabilities like omnichannel orchestration, case and ticket management, workflow automation, knowledge base management, customer analytics and reporting, self-service and customer portals, integration and compatibility, customer feedback and surveys, and collaboration and team management.Candidates must also be comfortable creating written, customer-facing deliverables and must be able to clearly communicate their insights and recommendations to an executive client audience.If you have spent your career designing, managing, and / or deploying CRM Customer Engagement Center, omnichannel solutions, and / or digital customer service platforms and are excited about sharing your experience through written research and advice for Customer Service and Support leaders, then this role is for you
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CRM Customer Engagement Center and Digital Service Platforms
hace 2 semanas
Barcelona, Barcelona, España Gartner A tiempo completoAbout the Role : We're looking for a SeniorResearch Director with expertise in CRM Customer Engagement Center and Digital Customer Service vendors, platforms, markets, and technologies to join our Customer Service and Support Technology research team. Experience with or deep knowledge of CRM Customer Engagement Center vendors like Salesforce, Microsoft,...
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CRM Customer Engagement Center and Digital Service Platforms
hace 2 semanas
Barcelona, Barcelona, España Gartner A tiempo completoAbout the RoleWe're looking for a SeniorResearch Director with expertise in CRM Customer Engagement Center and Digital Customer Service vendors, platforms, markets, and technologies to join our Customer Service and Support Technology research team.Experience with or deep knowledge of CRM Customer Engagement Center vendors like Salesforce, Microsoft, Oracle,...
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Customer and CRM Analyst
hace 2 semanas
Barcelona, Barcelona, España H&M A tiempo completoJob DescriptionAs a Customer and CRM Analyst, you will be responsible for analyzing customer data, gathering, manipulating and interpreting large data sets using analytics and statistical techniques. You will also ensure an effective utilization of CRM data to enhance customer relationships, improve customer experiences, and drive business growth. Your role...
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Customer and CRM Analyst
hace 2 semanas
Barcelona, Barcelona, España MPC Moving Picture Company A tiempo completoCompany DescriptionH&M Groupaims to inspire individuals worldwide to express their unique style through fashion and design, while promoting a sustainable lifestyle that is accessible to everyone. By establishing the 2030 Goals for People, Planet, and Growth, we are committed to leading the industry towards a sustainable future while ensuring long-term...
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Customer and CRM Analyst
hace 2 semanas
Barcelona, Barcelona, España H&M A tiempo completoCompany Description At H&M Group, we are here to inspire people around the world to express their personality through fashion and design by making a more sustainable lifestyle exciting and accessible for everyone - regardless of style or budget. To get there, we have set the 2030 Goals for People, Planet and Growth, ensuring that we can continue leading our...
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Senior Manager, Customer Engagement Technologies
hace 2 semanas
Barcelona, España Galderma Services Spain, S.L. A tiempo completo.Senior Manager, Customer Engagement Technologies page is loaded Senior Manager, Customer Engagement Technologies Apply locations Barcelona Madrid Warszawa Lisbon London posted on Posted 30+ Days Ago job requisition id JR007878 With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category...
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Customer Engagement
hace 4 semanas
Barcelona, España Winid A tiempo completo**Winid** is a game-changer that puts TALENT SOURCING at the heart of its business model. We firmly believe that talented people are the crucial element for the success of organizations. We understand it as Augmented Talent by putting technology and AI at the service of people. We aim to reach excellence in attracting, training, and equipping the finest...
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Senior Manager Customer Engagement Systems and
hace 4 semanas
Barcelona, España Alexion Pharmaceuticals,Inc. A tiempo completoSome opportunities happen only once in a lifetime - like a job where you have the chance to change lives. At Alexion, people living with rare and devastating diseases are our Guiding Star. We are driven to continuously innovate and create meaningful value in all we do to help patients and families fully live their best lives. We value the uniqueness and...
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Customer and CRM Analyst
hace 2 semanas
Barcelona, España H&M A tiempo completo**Company Description** At H&M Group, we are here to inspire people around the world to express their personality through fashion and design by making a more sustainable lifestyle exciting and accessible for everyone - regardless of style or budget. To get there, we have set the 2030 Goals for People, Planet and Growth, ensuring that we can continue leading...
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Customer Engagement Strategist
hace 2 semanas
Barcelona, España Planeta Corporación, Srl A tiempo completoThe Customer Engagement Strategist will enhance customer interaction in the collectibles market by reactivating inactive customers, increasing customer activity, and boosting customer lifetime value (CLV). Improve key customer experience (CX) metrics across direct-to-consumer markets. Collaborate globally with data scientists, marketers, and CX/CRM teams to...
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Customer Engagement Strategist
hace 3 semanas
Barcelona, España Grupo Planeta A tiempo completo**The Customer Engagement Strategist** will enhance customer interaction in the collectibles market by reactivating inactive customers, increasing customer activity, and boosting customer lifetime value (CLV). Improve key customer experience (CX) metrics across direct-to-consumer markets. Collaborate globally with data scientists, marketers, and CX/CRM teams...
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Digital Platforms Lead, Customer Experiences
hace 1 semana
Barcelona, España Hewlett Packard A tiempo completo**About HP**: HP is ranked among the Top Companies to work. Among the recognitions include One of the World’s Best Places to Work by Glassdoor 2019, One of the Top Companies for Women Technologists by Anita Borg Institute, One of the Top 10 Fortune 500 Companies Millennials are most excited to work for by SurveyMonkey and Working Mother 100 Best Companies...
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Head Of Digital Marketing
hace 1 mes
Barcelona, España Macgregor Black A tiempo completoHead of Digital MarketingDo you have experience in driving customer acquisition?Have you launched a loyalty program?Do you excel in an entrepreneurial environment?MacGregor Black are partnering with a leading fashion brand, on the search for a Head of Digital Marketing, based in Barcelona. This will be a pivotal role in driving digital marketing, enhancing...
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Web3 Community And Crm Manager
hace 11 horas
Barcelona, España Ethermail A tiempo completo.Do you want to be part of a fast-growing web3 startup?EtherMail is the first Web 3.0 Email solution setting the standard for anonymous and encrypted wallet-to-wallet communication, built by a team dedicated to bringing back full ownership, control and sovereignty of the inbox to users. EtherMail brings the best of blockchain technologies and traditional...
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Head Of Digital Marketing
hace 2 semanas
Barcelona, Barcelona, España Macgregor Black A tiempo completoHead of Digital Marketing Barcelona Barcelona, Catalonia, ES Head of Digital Marketing Do you have experience in driving customer acquisition? Have you launched a loyalty program? Do you excel in an entrepreneurial environment? MacGregor Black are partnering with a leading fashion brand , on the search for a Head of Digital Marketing , based in Barcelona....
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Digital Customer Engagement Manager
hace 7 días
Barcelona, España Sap Se A tiempo completo.Digital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Digital Customer Engagement Manager
hace 6 días
Barcelona, España Sap Se A tiempo completo.Digital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Customer Engagement Manager with Dutch
hace 1 semana
Barcelona, España Hewlett Packard A tiempo completo**Job Summary** This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling or upselling....
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Customer Engagement Manager with Dutch
hace 1 semana
Barcelona, España Hewlett Packard A tiempo completo**Job Summary** This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling or upselling....
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Customer Engagement Strategist
hace 3 semanas
Barcelona, España Grupo Planeta A tiempo completoThe Customer Engagement Strategist will enhance customer interaction in the collectibles market by reactivating inactive customers, increasing customer activity, and boosting customer lifetime value (CLV). Improve key customer experience (CX) metrics across direct-to-consumer markets. Collaborate globally with data scientists, marketers, and CX/CRM teams to...