Technical Customer Support

hace 3 semanas

Barcelona, España Abroad Experience A tiempo completo

.Technical Customer Support - Dutch - Zoetermeer *Applicants must have valid Dutch working visa (no sponsorship, HSM or Orientation Year visa not applicable)* For our international client in Zoetermeer, we are seeking a dynamic and versatile individual for a hybrid role as a Technical Application Specialist for the Dutch market. Our client specializes in providing workforce management solutions for global markets. As an Application Specialist, you are the "go-to person" for providing technical assistance related to hardware, Cloud-based solutions, and PC software. You will respond to incoming technical queries and address system/user issues in a timely and professional manner. Understanding and identifying bugs as well as identifying customer feature requirements are essential. You will work closely with our developers and engineers. Troubleshooting customer problems and having innate follow-up and follow-through skills are all essential aspects of the Application Specialist's day-to-day role. You have a methodical approach, strong communication skills, and thrive in an entrepreneurial environment. Finding opportunities for further improvement is your second nature. You will work closely with the Application Specialist colleagues and Customer Success Agents within the team, but also with Sales and Software Engineers. You report in this position to the Customer Success Manager. Responsibilities/Tasks Answering more complex technical queries from potential and existing customers, resellers, distributors, etc., and facilitating the transfer of calls where necessary/applicable. Providing installation, implementation, and usage assistance, as well as an onboarding service. Assisting Customer Success Agents with live technical queries. Identifying and documenting irregular system behaviors to developers/engineers (bug reports, etc.). Identifying and documenting feature requests to developers/engineers to improve current and new products. Assisting other departments in matters of product usage, technical queries from external partners, training, etc. Participating in internal trainings and the training of new staff members. Aiding in company-wide tasks and projects (such as translations, investigations, etc.). Evaluating and processing customer feedback for proactive enhancements or additions to our current assortment. Contributing to the general success of the company by engaging in improvements. Requirements You have a near-native level of Dutch and business fluent English; additional language skills are a plus. HBO level of education; bachelor's degree levelpreferred. Strong interpersonal, relationship-building skills, and a customer-centric attitude. Technical, analytical mindset with strong IT skills and attention to detail. Experience in customer service/B2B sales and a proactive, independent working style. Eagerness to learn about company products and their specifications. What's in it for you Market-related salary

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