Store Manager

hace 2 meses

Valencia, España Watsons Personal Care Stores (Phils.) Inc. A tiempo completo

BE PART OF WATSONS: Investors in People (IIP) accredited company, Asia's number 1 pharmacy retail brand, Best Companies to work for by HR Asia.

ROLE PURPOSE:

Our Store Manager is responsible for planning, leading, and managing all day-to-day activities of the store both health & beauty. She/He orchestrates and engages the store team to achieve the highest level of customer service standards both in-store execution & all digital enabled services to deliver sustainable sales and profitable targets. She/He is also responsible for the consistent compliance to Retail Operating Standards (ROS) and government regulations.

This role focuses on:

Driving, monitoring and reviewing sales performance and recommending action plans to deliver sales budget and store profitability.

Performing necessary functions for all digitally enabled services.

Ensuring consistency in execution of Brand of Service Standards when dealing with customers (internal or external).

Managing ROS compliance (till and inventory management) to work on shrinkage below tolerance level.

Monitoring of store's controllable expenses and recommending cost efficiency measures to increase productivity & profitability.

Adhering to health protocols and implementing crisis management plans to mitigate risks to provide employees and customers a safe and clean store environment.

Building network as liaison to Branch and Mall partners for better communication and coordination needed to support the business.

Sustaining team engagement and performance through coaching, counseling, motivating, and disciplining employees.

Success will depend on:

Ability to demonstrate analytical skills, propose solutions & track progress to improve sales & profitability.

Agility to all online + offline initiatives and can provide insights on its developments.

Ability to monitor and evaluate implementation of service delivery standards– both online & offline.

Ability to handle and resolve online & offline customer feedback with a sense of urgency and knows how to escalate complex customer complaints.

Ability to analyze store profitability and implement cost optimization measures to maximize productivity.

Ability to validate gaps, monitor compliance, & can coach on retail operating standards to work towards improving efficiency.

Ability to benchmark retail practices and relationship building with mall partners and affiliates.

Ability to delegate tasks, coach selling techniques and engage the team to maximize productivity & sustain team motivation.

WHAT WE LOOK FOR:

Candidate must possess at least a Bachelor's/College Degree in Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Marketing or equivalent.

Required skill(s): leadership, management, retail, customer service and relationship management, cashiering, Sales.

At least 5 years of working experience in the related field is required for this position.

Applicants must be willing to be assigned at WATSONS Bukidnon.

Preferably Assistant Manager / Managers specializing in Sales - Retail/General or equivalent.

1 Full-Time position(s) available.

PERKS & BENEFITS:

Opportunities for career progression.

Paid vacation and sick leaves.

Annual Bonus.

Gratuity Pay and Retirement Plan.

Health Insurance.

Sales Incentives.

Probationary position and direct hire employment.

Service Loyalty Award.

Job Type: Full-time

Pay: Php26,000.00 - Php30,000.00 per month.

Schedule:

Shift system.

Experience:

Store Management: 1 year (Preferred).

Language:

English (Preferred).

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