Platform Support Specialist

hace 1 semana

Madrid, España Levelten Energy A tiempo completo

.LevelTen Energy's mission is to accelerate the energy transition by facilitating frictionless transactions. As the leading provider of renewable transaction infrastructure, we deliver the cloud-based software, centralized supply, automated analytics, and transaction expertise required to power the renewable energy economy. The LevelTen Platform is the world's largest online hub for renewable energy buyers, sellers, advisors, asset owners, and financiers, and delivers the online tools and expertise they need to buy, sell, and finance assets quickly.As we continue to expand our products and services, we are seeking an experienced and motivated Platform Support Specialist to join our team. This individual will play a crucial role in providing exceptional support to our customers, and will serve as an important partner to our entire Product Development organization.Duties and Responsibilities Assist in the management of LevelTen's external service desk and ticketing system.Proactively triage, troubleshoot, and resolve technical issues reported by customers in a timely manner.Collaborate with the Engineering and Product teams to address complex technical problems and streamline processes.Get new users credentialed and registered in the LevelTen platform promptly and efficiently.Contribute to the maintenance of a comprehensive knowledge base to assist customers and internal teams.Create user guides and FAQs to enhance customer self-service capabilities.Assemble regular reports detailing customer support metrics, common issues, and resolutions.Analyze support data to identify trends and suggest improvements in the platform's functionality.Gather relevant feedback from customer interactions and communicate it effectively to Product Managers.Collaborate with Product Managers to prioritize feature requests and improvements based on customer needs.Qualifications Bachelor's degree in Computer Science, Information Technology, or related field.Minimum of 2 years of experience in a similar technical support role.Proficiency in English and Spanish, both written and verbal preferred.Strong problem-solving skills and ability to think critically under pressure.Excellent communication skills and ability to explain technical concepts to non-technical users.Detail-oriented with a focus on providing exceptional customer service.Ability to work independently and collaboratively in a fast-paced environment.Familiarity with renewable energy technologies and sustainability practices is a plus.Why LevelTen Energy? At LevelTen, we believe in empowering our employees to make a difference. As a Platform Support Specialist, you will be an integral part of our mission to promote clean energy solutions and combat climate change. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development

  • Platform Support Specialist

    hace 1 semana

    Madrid, España Levelten Energy A tiempo completo

    LevelTen Energy's mission is to accelerate the energy transition by facilitating frictionless transactions. As the leading provider of renewable transaction infrastructure, we deliver the cloud-based software, centralized supply, automated analytics, and transaction expertise required to power the renewable energy economy. The LevelTen Platform is the...

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    hace 1 semana

    Madrid, España Levelten Energy A tiempo completo

    LevelTen Energy's mission is to accelerate the energy transition by facilitating frictionless transactions. As the leading provider of renewable transaction infrastructure, we deliver the cloud-based software, centralized supply, automated analytics, and transaction expertise required to power the renewable energy economy. The LevelTen Platform is the...

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    LevelTen Energy's mission is to accelerate the energy transition by facilitating frictionless transactions. As the leading provider of renewable transaction infrastructure, we deliver the cloud-based software, centralized supply, automated analytics, and transaction expertise required to power the renewable energy economy. The LevelTen Platform is the...

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