System Administrator
hace 3 semanas
What Is Exoticca?
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips.
At the core of Exoticca's brand equity is the commitment to "creating life milestones."
We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.What do we do?
We're looking for experienced customer service professionals to join our team as System Administrator, at one of today´s fastest-growing travel companies.
You'll be managing the contact center's core systems and user management.What will you do?Manage the contact center platform ensuring it's properly configured and working including customer contact channels including IVR, email, chatbot, live chat, and the contact form.Support the knowledge base configuration.Ensure WFM system integration.Ensure omni-channel configuration across platforms including CRM and order management.Receive, assess, and manage system change requests from various stakeholders.Manage IVR system configurations including messaging and routing.Work together with Operations and Data Insights to identify configuration improvements.Manage telecommunications infrastructure including local rate, toll-free, and international direct dial network numbers.Conduct regular "mystery calls" across markets to ensure the system works as expected.Manage user access rights for new hires and leavers across contact center systems.Manage the email distribution list changes for new hires and leavers.Act as the single point of contact and subject matter expert for the contact center platform.Previous Experience:Minimum 2 years of experience managing contact center platforms.Linguistic Skills:C1/C2 level English (verbal, reading, writing) required.Technical Knowledge:Experience with Sprinklr, including IVR configurations, case management, email, chatbots, and assisted chat.Education:Bachelor's degree in IT or engineering is preferred but not essential.Essential Skills:Self-motivated and able to manage responsibilities with minimal supervision.Competitive compensation package in line with job responsibilities and experience.
Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
Offices in Barcelona city.
Permanent contract from the start.Travel packages at reduced prices
Referral bonus, if you bring people as talented as you.
Unlimited coffee, team lunches, English lesson, bi-annual company parties.
And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapidly growing organization
Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences
This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.Exoticca is an equal-opportunity employer.
Diversity and inclusion are at our core.
We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected by European, national, or local laws.
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