Operations Representative

.About us Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we have continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organizations, as well as the needs of multinationals in Europe and Africa. Your job For this Operational Representative (OR) role, we are looking to expand the Life & Protection Solutions team. Your role will include specialized tasks: processing incoming insurance claims (travel, temporary working incapacity, etc.), being the first point of contact for the insurance policyholders and managing reporting data to internal and external parties. ORs are supported by the people manager, a technical expert and fellow team members. Main Responsibilities Assessing and processing incoming claims based on the policy conditions. You are the hub between different parties, such as medical advisors, the claimants, the claimant's HR department, etc., and ensure the claim is handled completely and correctly in due time. Managing the benefit related requests of insured organizations (clients). You cultivate a professional relationship with the clients and third parties. You handle files in a way that best serves the interests of claimants and clients. Filling out data about claims accurately and reporting it to the necessary parties, such as the finance department, client managers or a client. Answering general questions about policy conditions by email and over the phone in multiple languages. Your profile Experience A bachelor's degree or higher in a related field of study (finance, insurance, communication) or equivalent through experience. At least 1 year of experience in a healthcare insurance company. Knowledgeable in dealing with figures/analytical skills/insurance background. Fluent in English and native in one of the following languages: French / German / Dutch. Previous experience with non-medical claims such as life insurance or travel insurance is a bonus. Eager to learn and adaptable. Customer-centric and responsible. Results-oriented and analytical. Able to work independently and together with others in a team. A good knowledge of the Office package (Word, Excel, Outlook) that we can build on depending on need. What we offer? Type of Contract: Permanent. Multicultural working environment: A diverse job in an international context with impressive clients. Hybrid working: Enjoy working from the comfort of your home 3 days per week and 2 days from our Madrid office. Cigna's "Happy You": health and wellbeing initiatives, flexible work hours, home working opportunities. Location: Paseo del Club Deportivo, 1, Edificio 14 Planta Primera, 28223 Pozuelo de Alarcón, Madrid. Flexible starting hour: Official Schedule Monday to Friday 9.00 to 17.00 but with flexibility