User Care Expert

hace 3 días

Madrid, España Alan A tiempo completo

.Who we areAlan envisions a world where anyone holds the power to actively influence their physical and mental health. We strive every day for a healthier humanity, starting with healthier people and healthier businesses.Alan simplifies access to care, and empowers everyone to be healthier, physically and mentally, thanks to preventive care, health and insurance all in one experience. From prevention to extra-fast reimbursement of health care, and overcome together, as easily as possible, health related issues. We go the extra-mile for our members, becoming a resource for them, and obsessively creating solutions to help them in their day-to-day obstacles with a caring, tailored, personalized approach. They are never alone with Alan.We partner with 25,000 companies, with 500K members, and cumulate €350m+ and growing ARR. We operate in France, Spain and Belgium. The team is 580+ people, all over Europe.How we do it ?People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:Members first. We put our members first, our team second, our shareholders third.Radical Transparency. We make all choices in writing and adopt a direct and honest style of communication.Personal & Team Growth. We are self-improving whilst helping others grow. We're no ego-doers and we all edit the company.Distributed Ownership. We trust our colleagues to make the right choices. We are not afraid to fail fast individually to learn collectively in the long run.Fearless ambition. We shoot for the moon and work backwards. We focus on solving complex problems with simple principles far from ready made ideas. We embrace AI to increase our productivity and be at the forefront of technological changes.The challengeTaking care of our clients is at the heart of our business. Our User Care Experts (UCEs) are on the frontline to answer our members, solve their problems and offer an amazing customer experience. We are looking for a User Care Expert in who will help them in their mission to create the best customer service in EuropeHelping our membersYour first mission will be to deal with member requests in a meaningful, delightful and timely manner. Your goal is to be transparent, accurate, clear and helpful to our members. You'll deliver an extremely personalized service, creating strong bonds with our members and making them happy so they can eventually become ambassadors for Alan.The topics User Care Experts deal with are wide-ranging and complex. You will acquire a strong knowledge of the Spanish healthcare system, but you will also be dealing with our B2B customers who choose Alan as their corporate health insurance. Being efficient, professional and empowering them to gain the most value from our products is essential.Improving AlanAll User Care Experts (UCEs) are actively engaged in a Care project beyond their regular member interactions

  • User Care Expert

    hace 3 días

    Madrid, España Alan A tiempo completo

    Who we areAlan envisions a world where anyone holds the power to actively influence their physical and mental health. We strive every day for a healthier humanity, starting with healthier people and healthier businesses.Alan simplifies access to care, and empowers everyone to be healthier, physically and mentally, thanks to preventive care, health and...

  • Customer Care Expert

    hace 7 días

    Madrid, España Xe A tiempo completo

    .At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over...

  • Reefer Customer Care Expert, Madrid

    hace 2 semanas

    Madrid, Madrid, España Jr Spain A tiempo completo

    col-wideJob Description:Job Description:Tienes una vocación clara por el sector del Transporte Marítimo de mercancíasHas tenido un cierto recorrido profesional en ese área y quieres seguir progresando Tu función En la actualidad, Kuehne Nagel selecciona un/a Reefer Customer Care Expert para sus oficinas ubicadas en Madrid. En dependencia del/de la...

  • Customer Care Expert

    hace 3 semanas

    Madrid, España Xe A tiempo completo

    At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...

  • Customer Care Expert

    hace 3 semanas

    Madrid, España Xe A tiempo completo

    At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...

  • Customer Care Expert

    hace 1 semana

    Madrid, España Xe.Com A tiempo completo

    At Xe, we live currencies.We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses.We leverage technology to deliver these services through our website, mobile app and by phone.Last year, we helped over 300...

  • Customer Care Expert

    hace 1 semana

    Madrid, España Xe A tiempo completo

    At Xe, we live currencies.We provide aprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses.We leverage technology to deliver these services through our website, mobile app and by phone.Last year, we helped over 300...

  • Customer Care Expert | Madrid, Es | In-Office

    hace 1 semana

    Madrid, España Xe A tiempo completo

    .Customer Care Expert Xe Madrid, Spain Posted 3 days ago In-Office Job Permanent CompetitiveAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to...

  • Customer Care Expert

    hace 4 días

    Madrid, España Xe A tiempo completo

    At Xe, we live currencies.We provide aprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses.We leverage technology to deliver these services through our website, mobile app and by phone.Last year, we helped over 300...

  • Customer Care Expert

    hace 2 semanas

    Madrid, Madrid, España XE A tiempo completo

    At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...

  • Customer Care Expert

    hace 2 semanas

    Madrid, Madrid, España Xe A tiempo completo

    At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...

  • Customer Care Expert

    hace 3 semanas

    Madrid, España XE.com A tiempo completo

    At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...

  • Customer Care Expert

    hace 4 días

    Madrid, España Xe.com A tiempo completo

    At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...

  • Customer Care Expert

    hace 2 semanas

    Madrid, España Xe A tiempo completo

    At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...

  • User Growth Analyst

    hace 4 semanas

    Madrid, España Alibaba A tiempo completo

    We are looking for a team player, analyst expert, and curious to learn and grow within a start-up model, in order to drive Miravia user growth performance. This role reports to the performance marketing head and user growth director, in charge of analyzing the whole user growth journey, working closely with the BI team, campaign team, user operation team and...

  • User Growth Analyst

    hace 2 semanas

    Madrid, Madrid, España Alibaba A tiempo completo

    We are looking for a team player, analyst expert, and curious to learn and grow within a start-up model, in order to drive Miravia user growth performance. This role reports to the performance marketing head and user growth director, in charge of analyzing the whole user growth journey, working closely with the BI team, campaign team, user operation team and...

  • User Experience Designer

    hace 2 semanas

    Madrid, Madrid, España Deutsche Telekom A tiempo completo

    Who we areDeutsche Telekom is one of the world's leading integrated telecommunications companies.Leading in customer experience, in technology and in business productivity. With these aspirations, Deutsche Telekom is targeting further growth. We are more than just an infrastructure company. We are a trusted companion in an increasingly complex digital world...

  • User Experience Research

    hace 4 semanas

    Madrid, España IQVIA A tiempo completo

    User Experience Research & Design Manager Job Overview The User Experience Research & Design Manager will be a subject matter expert in the domain of user research and human-centered design. Your primary focus will be on the end user experience of IQVIA Connected Devices products and services, and your work will directly contribute to the development...

  • User automation Lifecycle Expert

    hace 3 meses

    Madrid, España Holcim EMEA Digital Center A tiempo completo

    DescriptionThe User Lifecycle Management DevOps engineer is responsible jointly with the team to deployand offer reliable tools and associated processes which enable the users lifecycle managementactivities for employees (IAM workforce) and third parties (Customer identity and accessmanagement) during the whole user lifecycle processes within the EMEA...

  • User automation Lifecycle Expert

    hace 2 semanas

    Madrid, Madrid, España Holcim EMEA Digital Center A tiempo completo

    DescriptionThe User Lifecycle Management DevOps engineer is responsible jointly with the team to deployand offer reliable tools and associated processes which enable the users lifecycle managementactivities for employees (IAM workforce) and third parties (Customer identity and accessmanagement) during the whole user lifecycle processes within the EMEA...