Cx Associate @ Ace

Join ourAce & Tate teamas a Customer Experience Superstar (Full-Time) About the Brand: We're on a mission to change the eyewear game for good. Same-old wasn't working for us – so we created something new. Since arriving on the scene from Amsterdam in 2013, we've been changing the eyewear game with our thoughtfully designed frames, transparent pricing, and original collabs with some of the most exciting creative minds out there. We've got our eye on greater things still. Our goal is to be a driver of positive change in the eyewear industry for people and the planet. We've made inroads as a B Corp. The endgame? Reach net-zero emissions by 2050.
The Role: We are looking for the following Customer Experience Dynamo: - Native Dutch and C1 English Are you ready to unleash your magic in a certified B Corp? As our new Customer Experience Associate, you'll be at the forefront of our mission, ensuring that each customer interaction is a delightful and memorable experience. Through channels like email, website chat, social media, and phone calls, you'll be the friendly face and caring voice that represents the brand.


how to wow: Embrace your role as a brand ambassador, connecting with customers and making them feel special
Navigate the digital landscape, engaging customers across various platforms and channels
Elevate each conversation into an enchanting journey, turning customers into raving brand advocates
Master our products and its details to give expert advice and style recommendations
Collaborate seamlessly with different teams to provide top-notch service
Aim for the stars by focusing on key performance indicators: Customer satisfaction, Quality, and Productivity
Innovate and suggest ways to enhance the overall customer experience
wow factor: Native Dutch and (minimum) C1English with exceptional communication skills
A master of empathy, active listening, and maintaining a friendly demeanor
A problem-solving expert who thrives under pressure and can multitask when needed
A team player who's all about sharing ideas and contributing to the collective success
Open to travel to Amsterdam twice a year to visit HQ
Visit the Ace & Tate store in Barcelona to get the full store experience
Aesthetic aficionado who appreciates the beauty and vibe of our brand
wow experience: Immerse yourself in an international community of dynamic professionals with more than 25 nationalities
Launch your career and sharpen your professional toolkit
Dive into our impressive benefit program, featuring Spanish classes, bootcamps, team-building adventures, and more
Be an integral part of a rapidly growing company, where your feedback matters
Enjoy daily, healthy meals – breakfast and lunch are on us
Support with Spanish administration, tips and tricks for relocation, and access to Spanish health insurance
If you're ready to embark on an unforgettable adventure in vibrant Valencia, we can't wait to hear from you

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