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Member Relations
hace 3 meses
Member Relations & Events Coordinator Club Location: The Golf Club at Chaparral Pines - Payson, AZ Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. SUMMARY Markets club through direct client contact to maximize membership experience. Maintains ongoing relationships with members in support of the club's goals to achieve overall Membership growth. Essential Functions: Establishes and maintains positive member relationships and executes new member onboarding process.Responsible for building and facilitating the Club's Lifestyle Programming & Social offerings, including working with department heads to complete and implement one unified lifestyle calendar for Members & Guests.Work with Club's food & beverage department to create, maintain function sheets and event files for each Member event, tradition, and other promotions to include but not limited to entertainment contracts, P&L forecasts, and event floor plans. Attend events and functions to ensure proper execution of events.Supports the development of programming to increase Golf Rounds, Member Visits, Food & Beverage Revenue, and Member Satisfaction.Responsible for facilitating the development and execution of a Member communication plan such as, but not limited to, answering the telephone and route calls to appropriate person/department, greeting, welcome and directing guests, weekly e-blasts, monthly calendars, website updates, social media, club event displays, flyers, posters, cart signs and banners.Supports in the development and implementation of retention strategies.Responsible for supporting, communicating and adhering to the company's mission, brand and core values. Note: Other duties as assigned by supervisor or management. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong verbal and written communication skillsStrong attention to detail, planning and organizational skillsExperience supervising others and leading a teamExcellent customer skills Working Conditions: Will often be required to work evenings, weekends and holidays. EDUCATION and/or EXPERIENCE Excellent people and communication skills. Demonstrated outstanding customer service. Excellent organizational skills, attention to detail, drive, and motivation. One year of golf course/private club-related work experience is preferred. Special consideration will be given to those who exhibit exemplary performance. Flexibility with schedule with evenings and weekend work required. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or associates of organization. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand, walk, and use hands and fingers to handle, or feel. The associate frequently is required to reach with hands and arms and talk or hear. The associate must occasionally lift and/or move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud. Benefits: 401(k)401(k) matchingDental insuranceFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offProfessional development assistanceVision insurance Schedule: 8 hour shiftDay shiftEvening shiftHolidaysNight shiftWeekends as needed Experience: Events management: 1 year (Required)Customer service: 1 year (Required) Ability to Relocate: Payson, AZ 85541: Relocate before starting work (Required) Work Location: In person
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