General Store Director
hace 2 semanas
GENERAL STORE DIRECTOR
Barcelona
Barcelona, Catalonia, ES MISSION: To ensure the delivery of exceptional operational and commercial standards throughout the store, with focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst managing within agreed budgets. Responsibilities Client Experience - Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI's.
- Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
- Use suitable tools for analyzing overall satisfaction and propose action plans to enhance the customer experience.
- Build a strong relationship with the clients
- Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI's.
- Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI's.
- Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints
Sales - Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.
- Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.
- Reinforce sales policies and techniques established at the brand with all team members.
- Balance and drive the sales target among selective, exclusive and our Collection.
- Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.
Relationships Internal Relationships - Store team (Store Manager/Director, managers, sales, assistants)
External Relationships - Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.
Job Holder Profile Experience - Proven successful role in managing.
- Minimum 7 to 8 years' experience in store management luxury or similar
- Bachelor's degree.
Languages - English – advanced level
- Spanish - advanced level
- Catalan - advanced level
Others languages us french
Competencies - Digital orientation/analytical skills/business acumen.
- Excellent communication skills.
- Intermediate MS Office skills.
- Ability to deal with Ambiguity.
- Commercial & Financial awareness.
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