Process Control Specialist

hace 3 semanas

Barcelona, España Amazon A tiempo completo

Job summary
Process Control Specialist / Logistics Analyst - Night shiftSupport FC Leadership by providing relevant expertise to help them manage their area of the fulfillment business.ECFT Process Control Specialists partner with senior leaders in our fulfillment centers to deliver world class operational standards that create great outcomes for customers.
Job seniority: mid-to-senior level
Responsibilities
• Simplify, Standardize, and Improve Processes by using our expertise and strategic position within Amazon fulfillment to innovate on behalf of the customer every day.• Drive business goals such as overall volume plan, peerless customer experience, and reducing the time between a customer clicking "Buy" and receiving their order.• Making lives easier for our operations partners by reducing necessary process steps in the pursuit of autonomous flow management within the fulfillment network.• Become a subject matter expert in flow management tools and processes, and how they interface with FC operations.• Carry out deep dive analysis into improvement opportunities, promoting and leading comprehensive action plans across multiple stakeholders.• Partnering with varied stakeholder groups across multiple business areas and levels of seniority.• Track, communicate, and influence key performance indices such as customer risk, compliance with flow planning, and performance to site level KPIs.• Take part in coaching initiatives to share your knowledge of the area with operators, or train new team members as part of their on-boarding.
Requirements
• Proficient in English (European Framework level C2)• Strong track record of communication skills across multiple stakeholder groups.• Problem solver, comfortable working with data to make critical decisions.• Fluency in another European language (preferred)• Able to show experience working in remote / centralized teams (preferred)• Data science skills including SQL (preferred)• Excellent judgement and ability to make decisions under pressure.• Ability to influence others in pressured situations in pursuit of great outcomes.
Key Skills Needed
• Proficient in English (European Framework level C2)• Strong communication skills• Data analysis and problem-solving• Fluency in another European language (preferred)• Experience working in remote / centralized teams (preferred)• Data science skills including SQL (preferred)• Excellent judgement and decision-making under pressure• Influencing skills

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