Rooms Coordinator Trainee

As Rooms Coordinator Trainee, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others, and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.Operational OwnershipIn this role, I will assume responsibility for the efficient operation of all guest experience tasks to provide exceptional products and services within brand operating standards. I will perform the following relevant tasks for this role:National and international parcels shipment coordination.Ensure all the Rooms Training plans are accomplished.Assist delivering trainings to new hosts if needed.Perform LQA & Forbes audits for all Rooms Division departments.Ensure all Room Division Guidelines are completed and accessible for the hosts.Carry out inventories of the Rooms Division departments, including Housekeeping. Ensure the departmental inventory is up to date, clean, and in good condition every fifteen days approximately.Make warehouse transfers for the Rooms departments.Assist to prepare purchase orders for the Rooms departments.Manage 'Lost & Found' cases related to Rooms Division.Assist to ensure all new hosts have the necessary equipment and access to perform their work.Operate office equipment such as scanner & copy machines, phone systems, and use computers for spreadsheet, word processing, database management, and other applications.Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.Compose and distribute meeting notes, routine correspondence, and reports.Have a good knowledge of all Rooms Division systems and day-to-day activities.Maintain efficient administration within the department by preparing and submitting operational reports on time.Attend meetings and training as required by supervisors.Impeccable telephone etiquette is needed; however, making the guest feel comfortable by adapting our communication style to theirs.Ability to use multiple platforms at the same time while managing various pieces of information.Managing the correct use of our main communication tool with in-house guests, Six Senses App, and monitoring the execution of all tasks pending.Perform any additional tasks given to me by the Rooms Coordinator and the Rooms Operations Manager.Program Length:Minimum 6 months.What's in it for me:I will learn and grow with our Six Senses Ibiza leaders, in a non-hierarchical organization. I will be part of our Mission Wellness Program - with plenty of activities to discover Six Senses values, mission, and vision along with our beautiful Island.#J-18808-Ljbffr