Beckman Coulter Diagnostics | Helpline
hace 2 días
.Wondering what's within Beckman Coulter Diagnostics?
Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward.
Join a team where you can be heard, be supported, and always be yourself.
We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates.
Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher.
Together,we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.Job Title: Helpline & Dispatching Senior Manager - EuropeThe Helpline & Dispatching Senior Manager - Europe for Beckman Coulter Diagnostics will be responsible for the strategic and operational management of our helpline and dispatching services across multiple European countries.
This role will leverage advanced technology and AI to drive efficiencies, innovation, and potentially full automation.
The successful candidate will ensure the highest standards of customer service, optimize dispatching processes, and lead a diverse team to achieve operational goals.
This role will implement a new centralized model for the helpline, leveraging technology to minimize language barriers across the EU and drive strategic and operational rigor.This position is part of Customer Care in Europe and will be Remote – covering the Western EU Helpline & Dispatching.
At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.You will be a part of the Europe Customer Care Team and report to the VP Customer Care.
If you thrive in a fast-paced environment, excel in developing a team, are solution-focused and want to work to build a world-class Field Service organization—read on.In this role, you will have the opportunity to: Develop and implement innovative strategies to enhance helpline and dispatching services, scaling activities based on language coverage (Strategic Leadership).
Drive the adoption of AI and automation to streamline processes and improve service delivery and optimize resource allocation.
Oversee daily operations of helpline and dispatching teams to ensure efficiency and effectiveness & implement best practices and continuous improvement initiatives to optimize service delivery.
Lead, mentor, and develop a high-performing team of managers and staff across multiple locations, fostering a positive and collaborative work environment that encourages professional growth.
Support the team through the transition to a new organizational structure, ensuring engagement and momentum
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Beckman Coulter Diagnostics | Helpline
hace 2 semanas
Barcelona, España Jordan Martorell S.L. A tiempo completoBeckman Coulter Diagnostics | Helpline & Dispatching Senior Manager - EuropeWondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported,...
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Beckman Coulter Diagnostics | Helpline
hace 2 semanas
Barcelona, España Jordan Martorell S.L. A tiempo completoBeckman Coulter Diagnostics | Helpline & Dispatching Senior Manager - EuropeWondering what's within Beckman Coulter Diagnostics? Take a closer look. At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported,...
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Beckman Coulter Diagnostics | Helpline
hace 1 semana
Barcelona, España Jordan Martorell S.L. A tiempo completoBeckman Coulter Diagnostics | Helpline & Dispatching Senior Manager - Europe Wondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported,...
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Beckman Coulter Diagnostics | Helpline
hace 2 días
Barcelona, España Jordan martorell s.l. A tiempo completoBeckman Coulter Diagnostics | Helpline & Dispatching Senior Manager - Europe Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be...
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Barcelona, España Ares Consultores A tiempo completoWondering what's within Beckman Coulter Diagnostics?Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward.Join a team where you can be heard, be supported, and always be yourself.We're building a culture that celebrates backgrounds,...
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