It Service Desk Manager | Madrid, Es

hace 4 semanas


Madrid, España Ebury A tiempo completo

.IT Service Desk ManagerEburyMadrid, SpainPosted: 15 days agoType: PermanentSalary: CompetitiveEbury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Office: Madrid Office - Hybrid: 4 days in the office, 1 day working from homeThe IT Service Desk is the central point of contact for IT queries from all Ebury permanent or contract staff and departments. The Service Desk strives to set the standard of behaviour for customer engagement, playing a key customer advocacy role, developing and delivering services that support customer needs and inform IT Services objectives. The successful candidate will have a proven track record of leadership in IT support, a strong knowledge of ITSM best practices, and an unyielding commitment to user satisfaction.PositionThe Service Desk Manager is a key role, tasked with managing a team of Service Desk Engineers in several global locations. The post holder is responsible for overseeing the day-to-day effectiveness of service provision and ensuring that service level targets are met. They will offer specialist advice and support on IT-related issues, ensuring the effective management of all incidents and service requests



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