Systems Analyst

hace 2 meses

Valencia, España Cai A tiempo completo

.Req number: R4034 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Systems Analyst ready to take us to the next level If you have strong experience as a guest accounts purser and strong customer service skills and are looking for your next career move, apply now. Job Description We are looking for an IT Support Specialist to provide dedicated technical support to the Guest Accounts Purser team, ensuring seamless operation of all systems used for managing guest folio accounts. This position will be full-time and remote. The IT Support Specialist will provide dedicated technical support to the Guest Accounts Purser team, ensuring seamless operation of all systems used for managing guest folio accounts. This role requires a strong understanding of the specific needs and workflows associated with the Guest Accounts Purser role, including familiarity with property management systems, credit card processing, and guest account management. Prior experience as a Guest Accounts Purser is highly preferred. What You'll Do Provide technical support for the property management system, ensuring proper functionality in accordance with brand standards and company policies. Assist in the validation and processing of credit card transactions, ensuring compliance with company's SQM policies. Monitor and troubleshoot issues with declined or problematic credit card transactions, providing support to guests and staff in setting up alternative payment methods. Support the final settlement of credit cards and generation of end-of-voyage reports, ensuring accuracy and adherence to GCS procedures. Collaborate with Guest Relations Officers to resolve guest inquiries and disputes, providing technical backup for applied charges. Generate and distribute standard memorandums and reminders regarding guest account statuses as per company guidelines. Oversee and provide support for the monitoring and adjustment of guest and crew onboard accounts. Ensure the accurate processing and balancing of prepaid onboard credits and onboard credits given during voyages. Conduct regular system audits and maintenance to ensure optimal performance and security. What You'll Need Required Fluency in English, both written and verbal. Minimum of two years of experience in an IT support role, preferably within the hospitality or cruise ship industry. Prior experience as a Guest Accounts Purser is highly preferred

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