Social Media Specialist
hace 3 semanas
Who we areCPM International has a global presence in over 30 countries.
We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets.
We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity
We welcome everyone amp; embrace unique styles.
Our accessible workplace fosters inclusion amp; empowers you to bring your whole self to work.
Join us amp; contribute to a vibrant amp; innovative cultureOur ClientWe have an exciting opportunity to represent a vast portfolio of well-known brands with one of the biggest food Companies worldwide, holding together brands such asHäagen-Dazs, Betty Crocker, Green Giant, Yoplait, and Old El Paso.What you will be doing as a Social Media Engagement Specialist?As a Social Media Engagement Specialist : You#39;ll be the voice of General Mills on social media.
You#39;ll engage with consumers, answer questions, resolve issues, and build positive brand relationships.Real-time Social Media Monitoring:Actively monitor General Mills#39; social media channels to identify and respond to consumer inquiries and comments promptly.Consumer Engagement:Engage with consumers in a friendly, professional, and informative manner, addressing their concerns and providing timely solutions.Crisis Management:Identify and respond to potential brand crises on social media, working closely with the crisis communications team to mitigate negative impact.Content Creation:Develop engaging social media content, such as posts, comments, and direct messages, that aligns with brand guidelines and resonates with the target audience.Analytics amp; Reporting:Track key performance indicators (KPIs) to measure the effectiveness of social media campaigns and provide insights to inform future strategies.Collaboration:Work closely with cross-functional teams, including marketing, customer service, and legal, to ensure consistent messaging and effective crisis management.RequirementsWhat skills amp; experience you#39;ll bring to us?Language Skills:Strong written and verbal communication skills in bothFrench and English .Technical Proficiency:Proficient in Microsoft Office Suite and social media management tools.Problem-Solving Skills:Ability to think critically, analyse complex issues, and develop effective solutions.Interpersonal Skills:Excellent interpersonal and communication skills to build strong relationships with colleagues and consumers.Attention to Detail:Meticulous attention to detail to ensure accuracy and consistency in all work.Adaptability:Ability to adapt to changing priorities and work under pressure.Passion for social media:A genuine interest in social media trends and a passion for engaging with consumers.Preferred Qualifications:1+ years of experience in consumer care or social media management.Experience with social listening tools.A strong understanding of the food industry and General Mills brands.BenefitsWhat do we offer?Start date:asapContract:Temporary 3 months (1-month probation period)Full time: (39 hours/week)Working days/Hours:Mon-Fri, 9-18, with one short day.
One Sunday/month (compensated with another free day)Salary:€18,000.00 gross per yearEnd of Contract Bonus: 300€ by completing the first contract without sanctions or unjustified absensesPaid bank holidays + 1 extra day in lieuHybrid work model:4 days per month at the office / training / rest from homeTraining: Around 3 weeksOffice location:Barcelona (La Sagrera)Other Benefits:Best-in-class people engagement activities and programsOngoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environmentEmployee Assistance Program - Free, confidential, and impartial guidance and supportEmployee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisationOption to sign-up for Discounted Private Health InsuranceReferral Program - Bring a friend and get a referral bonusAccess to LinkedIn specialised training amp; coursesReady to Make a Difference?Showcase your talent: Share your CV highlighting achievements and responsibilities.Be you: No need for photos, age, marital status, or gender.Our process: Submit CV, then email, phone screening, and video interview.We#39;re excited to meet you
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