(Ln-014) At Home Fashion Customer Representative
hace 4 días
Are you interested in working for a world-renowned fashion brand?
Our company: Your future project: The brand you will work for is an internationally famous multinational which designs, manufactures and markets women's, men's and children's clothing and accessories.
We want to inspire through your passion for style and culture.
Attention to the small details and a modern design are part of our Mediterranean and contemporary style.
Join our exciting and successful team to enter the fashion world.
Your role: Escalate potential service issues and follow all the processes and procedures of the project.
Ensure contractual SLA is maintained.
Provide cover for other advisors in their absence, either within the same team or across teams.
Liaise with Team Leader/QA/Trainer/TM on specific projects where requested.
Understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
Attend regular Team Meetings.
Work on additional tasks required by Team Leader/QA/Trainer/TM connected to keeping up the service performance, quality and customer satisfaction.
Hours and Benefits: 39 hours/week (rotating shift): Monday to Friday from 09:00 to 21:00, Saturday from 10:00 to 18:00 Salary: 18.000 Euros gross/year + up to 1.500 Euros gross/year Ongoing training Possibility to grow within the company Start date: Immediate Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked) Why apply?
A large variety of discounts with our partners Free weekly and after work activities We promote intercompany mobility to work at any of our sites around the world (more than 140 locations in over 35 countries) Real growth opportunities to progress New and modern office in the Poblenou area Receive a bonus starting from 300 euros for referring your friends Our expectations: You are a native level speaker of German You are fluent in English Sales background/experience preferable Good disposition to work in a customer service environment Customer care skills - ability to listen to and understand the customers' needs Basic sales skills - Upselling and cross-selling Ability to take ownership of, and progress calls to resolution or to escalate calls to resolution Highly empathetic Great time management Self-motivated Resistant to stress Very good communication and listening skills Ability to work in a team Logical approach to problem solving Ability to work on own initiative Ability to adapt to different situations and needs Opportunistic in creating sales leads Career opportunities: If you are interested in growth, our high performers can move to our social media team, become a trainer/mentor, quality analyst, or move into management.
The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
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