Sr Salesforce Admin

hace 1 mes

Madrid, España Promote Project A tiempo completo

About G2 - Our People
G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that's what makes our G2 community strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs).
Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.
We support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO.
About G2 - The Company
When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential.
G2 is going through exciting growth We've recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people.
About The Role
As a Senior Salesforce Administrator at G2, you'll work closely with our stakeholders and cross-functional teams to maintain existing processes and bring new automation and data connections to Salesforce as part of an Agile team. You'll play a key role in solving product-related problems, making decisions, trade-off analysis for business deliverable commitments, and design and maintain all aspects of Salesforce applications (Sales Cloud, CPQ, Billing, CLM, Service Cloud, etc.). Additionally, you'll keep Salesforce Platform up to date and secure at all times. This role will work cross-functionally with other teams in the Revenue Org and with stakeholders across G2.
In This Role, You Will:
Deliver all Salesforce projects effectively and on time:
Capture business needs and requirements from users of Salesforce & key business stakeholders
Proactively seek areas for improvement
Document updates in Wiki
Keep the Salesforce case queue to bare minimum by completing them all as per SLAs:
Responsible for escalations needed for cases
Help hold team accountable for SLA's
Look for ways to improve case-handling processes
Build analytics to track the health and growth of Salesforce:
Assist in creation of Product Adoption Health Metrics
Own V2MOM scorecard for Salesforce
Subject matter expert on data pipeline & fields within and connected to Salesforce
Minimum Qualifications:
5+ years of experience as an Administrator or Developer of Salesforce on an Agile team, taking epics and turning them into user story requirements and detailed acceptance criteria
3+ years working as a translator and delivery admin of Internal and External needs for Salesforce requirements/implementations
Experience with CPQ and CLM
Salesforce Admin or Developer certification or equivalent experience with Sales Cloud, Service Cloud, CPQ, Process Automation, CLM, and E-signature
Demonstrated ability to organize and communicate vast amounts of complexity in writing at a startup pace
Have delivered automation and functionality by collaborating cross-functionally across key stakeholders
What Can Help Your Application Stand Out:
Strong analytical skills and mindset able to produce enhancements quickly
3+ years of CPQ experience
Our Commitment to Inclusivity and Diversity
At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status.
Job type: Remote job
Tags:
salesforce
design
support
developer
software
growth
administrator
admin
senior
analytics
sales
health
digital nomad

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