It Service Coordinator

hace 2 semanas


Zaragoza, España Atos A tiempo completo

Descripción: Estamos buscando un/a Coordinador/a de Servicios de TI (IT Service Coordinator) con experiencia en gestión de equipos y contacto con clientes para nuestra oficina en Zaragoza. El/la candidato/a ideal será responsable de liderar equipos y mantener una comunicación efectiva con los clientes, coordinando los servicios y la relación diaria con el cliente.
Funciones: Gestionar equipos de trabajo y asegurar una comunicación clara y efectiva con los clientes. Formar y motivar a los miembros del equipo para fomentar un entorno de trabajo colaborativo y orientado al cliente. Supervisar la implementación de proyectos, garantizando el cumplimiento de los estándares de calidad y los plazos de entrega. Evaluar las necesidades de los clientes y diseñar soluciones personalizadas en coordinación con los equipos de trabajo. Realizar informes periódicos sobre el rendimiento del servicio y la satisfacción del cliente. Colaborar con otros departamentos para alinear estrategias y objetivos.
Requisitos: Mínimo de cinco años de experiencia en la gestión de proyectos, equipos y en la interacción con clientes. Habilidades de comunicación efectivas y capacidad para conectar con los clientes de manera profesional. Seriedad y profesionalismo en la gestión de relaciones con clientes. Habilidades de liderazgo y capacidad para motivar a los miembros del equipo. Flexibilidad y adaptabilidad a los cambios. Se valorará positivamente: Estudios universitarios. Nivel de inglés B2 o superior. Carnet de conducir y coche propio. Otros aspectos: Modelo de trabajo híbrido. Oficina ubicada en Zaragoza. Horario de trabajo: Lunes a jueves, de 08:30 a 18:00 / Viernes, y meses de Julio y Agosto, de 08:00 a 15:00. Se dispondrá de media hora de flexibilidad de entrada y salida.
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