Advanced Support Engineer
hace 1 semana
.MAIN DUTIES & RESPONSIBILITIESBe part of the Advanced Support (L2) team that will support at any technical process to the Operation (incidence, Deliver,...). This Advance Technical team will support the activity 24x7The goal if this team will be the leadership of incidence if is needed tech support, and take conclusion of the issue looking for improvements in technical knowledge of the team and troubleshooting templates.Customer Advanced Support is a team that proactively takes action in the incidence management process and work to fulfill the Objective of Customer Operations Organization.Customer Advanced Support Team: Functions and Task:Incidence responsibility.* Define Troubleshooting scripts for Operations.* Monitor the performance of Operations and identify proactively incidence that need an internal escalation.* Assure high technical Knowledge of the services and Networks in Telefonica that assure the capabities to solve difficult diagnostics.* Will lead technical conversation with end customers when needed.* Receive Operations escalation in help in troubleshooting.* Support RCA for relevant Customer Service Impact.* Lead the communication with higher technical entities and technological provider if is needed.Customer Projects* Accept the technical design for customer projects; * Support the LCE (Life Cycle Engineers); * Update the LLD (Low Level design) for delivered Projects; * Attend key meeting with pre/post-sales; Training* Provide operational training for N1/N2; * Support the KDB.Documentation and processes continuous Update* Internal Process Documentation. Continuous Improvement Action.* Reporting process regarding customer's incidents.* Support the automation forums in order to efficiencies and quality improvements* Define Automation procedures and recommendations.EDUCATION REQUIREDTechnical Bachelor degree minimum.SPECIFIC SKILLS* Knowledge of International Services environment* Team Management Skills and experience* Operational & Monitoring Tool Knowledge.* Team work capabilities.* Under pressure work tolerance* Flexible working hours (Availability for 24x7)* Communications skills.* Customer oriented profile.* Negotiation SkillsTECHNICAL KNOWLEDGEHigh Technical skill and knowledge: Networking (routing & switching), SDWAN, HCS, MM/M2M,...* CCNP or CCIE certifications.* High knowledge of routing protocols (BGP, ISIS, OSPF..).* High knowledge of communications (IP MPLS, Switching, SD-WAN ..)* High knowledge of level 2 protocols* Knowledge of Forti, Viptela and other SDWAN Vendors; * Knowledge in LANPROFESSIONAL EXPERIENCE* 5 years of experience in similar positionsLANGUAGESHigh level of English/Spanish language (written and spoken)#UnidadesGlobales #B2BIf you join TelefónicaYou join almost 100 years of history, a team of 106 nationalities present in more than 35 countries. You join a team that works to connect people wherever they are, without borders
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Advanced Support Engineer- Database
hace 3 meses
Madrid, España Oracle A tiempo completoAdvanced Support Engineer - Database-2300044W **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** **Advanced Support Engineer - CSS** Are you a creative engineer who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our Advanced Support Engineer. If you have...
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Advanced Support Engineer
hace 4 semanas
Madrid, España Fortinet A tiempo completoFortinet is growing and we are expanding our EMEA technical support teams. We are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region.We require candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to...
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Advanced Support Engineer
hace 3 meses
Madrid, España Fortinet A tiempo completoFortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region. As a member of the Advanced Services Team, you will build and maintain a long-term technical relationship with your customers, while...
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Advanced Support Engineer
hace 2 meses
Madrid, España Telefónica, S.A. A tiempo completoBe part of the Advanced Support (L2) team that will support any technical process within the Operation (incidence, Deliver,…). This Advanced Technical team will provide 24x7 support.The goal of this team will be to lead incidences requiring technical support, make conclusions on the issues, enhance the technical knowledge of the team, and improve...
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advanced support engineer
hace 2 meses
Madrid, Madrid, España Telefonica S.A. A tiempo completoMAIN DUTIES & RESPONSIBILITIES Be part of the Advanced Support (L2) team that will support at any technical process to the Operation (incidence, Deliver,...). This Advance Technical team will support the activity 24x7The goal if this team will be the leadership of incidence if is needed tech support, and take conclusion of the issue looking for improvements...
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Advanced Support Engineer
hace 14 horas
Madrid, Madrid, España Oracle A tiempo completoJob Description**Job Summary**We are seeking an experienced Database Support Engineer to join our team at Oracle. As a key member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.Key ResponsibilitiesProvide production operation support for Oracle...
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Advanced Support Engineer
hace 12 horas
Madrid, Madrid, España Oracle A tiempo completoJob Description**Job Summary**We are seeking an experienced Database Support Engineer to join our team at Oracle. As a key member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.Key ResponsibilitiesProvide production operation support for Oracle...
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Advanced Support Engineer
hace 4 semanas
Madrid, España Fortinet A tiempo completoFortinet is growing and we are expanding our EMEA technical support teams. We are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region.We require candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to...
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Advanced Services Engineer
hace 2 meses
Madrid, España Fortinet, Inc. A tiempo completo.Fortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region.We require candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to...
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Advanced Automation Application Engineer
hace 4 semanas
Madrid, Madrid, España GE Vernova A tiempo completoJob Description SummaryJoin our team as an Advanced Automation Application Engineer, reporting directly to the PAC Services Solutions CoE Leader. In this pivotal role, you will be a key contributor to cutting-edge automation solutions, including electrical monitoring, control systems, DER integration, Microgrids, and WAMPAC.You will leverage your advanced...
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Advanced Process Control Engineer
hace 4 días
Madrid, Madrid, España Rockwell Automation A tiempo completoAbout Rockwell AutomationWe are a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With a team of over 28,000 employees who make the world better every day, we know we have something special. Our customers are amazing companies that help feed the world, provide life-saving medicine on a global...
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Advanced Process Control Engineer
hace 5 días
Madrid, Madrid, España Rockwell Automation A tiempo completoAbout Rockwell AutomationWe are a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With a team of over 28,000 employees who make the world better every day, we know we have something special. Our customers are amazing companies that help feed the world, provide life-saving medicine on a global...
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Senior Advanced Services Engineer
hace 3 meses
Madrid, España Oracle A tiempo completoSenior Advanced Services Engineer - (Database and Cloud) Oracle Customer Success Services (CSS)-230002KQ **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** Advanced Services Engineer - Customer Success Services Are you a creative engineer who loves a challenge? Solve the complex...
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Advanced Support Engineer
hace 3 meses
Madrid, España Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Advanced Process Control
hace 1 mes
Madrid, España Rockwell Automation A tiempo completo.Job DescriptionRockwell Automation - Kalypso is hiring!Business Area :For over 25 years our team has used our software products and engineering procedures to create advanced analytics and model predictive control applications for customers worldwide.Our applications integrate with existing manufacturing systems to drive improvements in product quality,...
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Advanced Process Control
hace 3 semanas
Madrid, España Rockwell Automation A tiempo completoJob DescriptionRockwell Automation - Kalypso is hiring!Business Area :For over 25 years our team has used our software products and engineering procedures to create advanced analytics and model predictive control applications for customers worldwide.Our applications integrate with existing manufacturing systems to drive improvements in product quality,...
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Advanced Technical Support Specialist
hace 5 días
Madrid, Madrid, España Telefónica, S.A. A tiempo completoJob SummaryWe are seeking a highly skilled Advanced Technical Support Specialist to join our team at Telefónica, S.A. as part of our Advanced Support (L2) team. This team provides 24x7 support for technical processes within the Operations department, including incident management, delivery, and technical troubleshooting.Key ResponsibilitiesLead technical...
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Advanced Technical Support Specialist
hace 4 días
Madrid, Madrid, España Telefónica, S.A. A tiempo completoJob SummaryWe are seeking a highly skilled Advanced Technical Support Specialist to join our team at Telefónica, S.A. as part of our Advanced Support (L2) team. This team provides 24x7 support for technical processes within the Operations department, including incident management, delivery, and technical troubleshooting.Key ResponsibilitiesLead technical...
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Advanced Technical Support Specialist
hace 4 días
Madrid, Madrid, España Telefónica, S.A. A tiempo completoJob SummaryWe are seeking a highly skilled Advanced Technical Support Specialist to join our team at Telefónica, S.A. as part of our Advanced Support (L2) team. This team provides 24x7 support for technical processes within the Operations department, including incident management, delivery, and technical troubleshooting.Key ResponsibilitiesLead technical...
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Advanced Technical Support Specialist
hace 5 días
Madrid, Madrid, España Telefónica, S.A. A tiempo completoJob SummaryWe are seeking a highly skilled Advanced Technical Support Specialist to join our team at Telefónica, S.A. as part of our Advanced Support (L2) team. This team provides 24x7 support for technical processes within the Operations department, including incident management, delivery, and technical troubleshooting.Key ResponsibilitiesLead technical...