Sales & Marketing Support

hace 1 día

Madrid, España Vacheron Constantin A tiempo completo

KEY RESPONSIBILITIESKey Responsibility 1: Commercial & customer back-office support Help customers resolve sales-related issues in a timely manner, providing real-time support on various requests such as products availability, deadlines, price, certificates (insurance, warranties, Poinçon de Geneve, authenticity…) Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
Handling administrative duties for the sales department (Clients contracts, Sales consignments, Boutiques support…) Commercial documents creation and distribution to clients (Pricelist, product updates…) Billing management and follow up.
Ensure the management of customer-sales service & Spare Parts/Accessories (bespoke straps order & follow up on specific cases to assure the quality of service) Key Responsibility 2: Analysis & reporting Develop analysis tools for monitoring performance sales/retail indicators (KPIs), stock situation and product performance.
Provide commercial data analysis such as: budgets, sales results, and forecasts Monitoring and reporting new projects' performances Work with Sales & Marketing Manager on Year Strategic Plan & reports requested by HQ Following and assisting management in core end-to-end business processes Key Responsibility 3: Product & Supply chain Stock control, follow up & replenishment on both external boutiques and wholesalers (3 POS) Retail support for any supply task POS Assortment follow up.
Novelties, Icon & Scarcity pieces management.
Stock comparison 2 times/y of POS physical stock (provided by partners) & IT stock in Booster Key Responsibility 4: Marketing Support A&P budget & invoices follow up.
Purchase Orders creation (SAP) POS & Merchandising materials supply.
Coordination with external Visual Merchandisers and Logistics to ensure the reception of these materials at dealers in a timely manner (SAP) Special consignment orders management for marketing activations in a timely manner: calibers, travelling collections, heritage pieces travelling around Europe.
Logistics follow-up to ensure coordination between HQ, local logistics and stores.
Assist on operational events organization.
Participate in agencies debriefing sessions when required (Media, Press, Events & VM disciplines).
Assist on Training organization with POS sales teams in MB dealers and EBs HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Required experience: Min 3 years' experience in Sales area doing tasks indicated in JD Min 3 years' experience in Marketing area (Media, Press, Events, VM, CRM…) Technical skills / abilities: Languages: Spanish, English (very high) & French is a Plus IT: Word, PowerPoint, Excel (very high), Outlook, Internet, SAP, BI, Salesforce Soft skills expectations: Motivated and positive attitude Resilience & Flexibility Capacity to learn and curious Confidentiality Service & Sales-oriented Good listener & communicator Strong analytical, organizational, methodical and time management skills Critical thinking Pro-activity & Problem solving Documentation and writing skills WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
- We value freedom, collegiality, loyalty, and solidarity.- We foster empathy, curiosity, courage, humility, and integrity.- We care for the world we live in.
YOUR JOURNEY WITH US We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals: 1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call 2nd Stage – Interview with the Iberia Country Manager for Vacheron Constantin.
3rd Stage – Interview with the Europe Retail/Area Manager.
We are an equal opportunity company.

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