Technical Support Engineer
hace 4 semanas
.Technical Support Engineer – Building Automation Your mission Intesis provides innovative solutions for home & building automation. To support our growth, we are hiring a Technical Support agent.This is a hybrid role that requires working at least two days a week (Tuesdays and Thursdays) from our offices in Igualada - Barcelona (Spain).Reporting to the MU Services Manager, you will perform the following tasks:TECHNICAL SUPPORTTechnical support for agents in the first and second levels. Direct technical support to VIP end customers of our products, via telephone, mail, and remote desktop (after-sales). Ticket escalation to product engineers and R&D. Test setups to reproduce issues. Compatibility tool management for HVAC solutions. Assistance / doubt-resolution to the sales team on our product (pre-sales). Follow-up of support cases requiring action. Setup and maintenance of helpdesk tools. TECHNICAL TUTORTechnical support tutor for agents in first and second tier. The content will be oriented to train other agents and customers in the use and functionalities of Intesis solutions. Course's preparation and content generation for HMS academy. PRODUCT DOCUMENTATIONElaboration of technical test reports, as required by Product Managers. Identification and reporting of deficiencies or mistakes found in technical documentation of our products. Knowledge base articles generation. Your profile Technical degree in Electronics, Telecommunication, or similar. Fluent level of English and Spanish. Solid technical background in field bus technologies and domotics & inmotics technologies. Natural ability for communication and customer relationships management. Strong documentation skills (in Spanish and specially in English). Essential requirements: Technical degree in Electronics, Telecommunication, or similar. Fluent level of English and Spanish. Solid technical background in field bus technologies and domotics & inmotics technologies. Natural ability for communication and customer relationships management. Strong documentation skills (in Spanish and specially in English). Will also be valued: Command of other languages: French, German, Portuguese, Arabic. Previous experience in customer-facing technical support of similar products. Experience in standard protocols for building automation (KNX, BACnet, Modbus, LonWorks, etc.) Experience in multi-protocol integrations. Experience in one or more programming languages. Experience in testing / validation of embedded systems. Why us? We believe that work should be challenging, rewarding, and fun. A GOOD PLACE TO WORK Our employee satisfaction surveys indicate that people enjoy working here at HMS and especially appreciate the informal and relaxed atmosphere. Since we work with cutting-edge technology, it is crucial that we must constantly develop our skills and knowledge
-
Technical Support Engineer
hace 2 meses
Barcelona, España Appspace A tiempo completoYour Role as a Technical Support Engineer: Seeking a resourceful, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer. This role is responsible for providing advanced troubleshooting for Appspace customers regarding a variety of software, hardware, network, and security issues. The successful candidate will be...
-
Technical Support Engineer
hace 3 días
Barcelona, España Kofax A tiempo completoThe Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with...
-
Technical Support Engineer
hace 4 semanas
Barcelona, España Appspace A tiempo completoYour Role as a Technical Support Engineer: Seeking a resourceful, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer. This role is responsible for providing advanced troubleshooting for Appspace customers regarding a variety of software, hardware, network, and security issues. The successful candidate will be...
-
Technical Support Engineer
hace 1 mes
Barcelona, España Appspace A tiempo completoYour Role as a Technical Support Engineer:Seeking a resourceful, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer. This role is responsible for providing advanced troubleshooting for Appspace customers regarding a variety of software, hardware, network, and security issues. The successful candidate will be...
-
Technical Support Engineer
hace 7 meses
Barcelona, España Storyblok A tiempo completoFrom the start, we have seen unbelievable growth in community and usage on a global scale, empowering people and companies in 131 countries to build sustainable and reliable projects faster. As a company, we've grown 156% in the last year from 92 to 236 employees, across 45+ countries. We secured our Series B funding of $47 million last year in the month of...
-
Technical Support Engineer
hace 1 mes
Barcelona, España Appspace A tiempo completoAbout Appspace: At Appspace, we're passionate about creating better work experiences for people everywhere, and we're looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you're at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow...
-
Servicenow Technical Support
hace 4 semanas
Barcelona, España buscojobs España A tiempo completoWe share with our customers the passion and the illusion of building a better present through technology.Join Us as a German-Speaking Technical Support Advisor in Barcelona!Are you passionate about IT support and fluent in German? We're seeking a Technical Support Advisor to deliver top-notch assistance to employees via phone, email, chat, and our...
-
Servicenow Technical Support
hace 2 meses
Barcelona, España buscojobs España A tiempo completoWe share with our customers the passion and the illusion of building a better present through technology. Join Us as a German-Speaking Technical Support Advisor in Barcelona! Are you passionate about IT support and fluent in German? We're seeking a Technical Support Advisor to deliver top-notch assistance to employees via phone, email, chat, and our...
-
Technical Support Engineer
hace 1 día
Barcelona, España Kofax A tiempo completoKofax plc (LSE: KFX) is the leading provider of automation for document driven business processes. For_ - more than 30 years, Kofax has been delivering award-winning solutions that enable organizations to_ - optimize the flow of information by capturing, transforming, and exchanging critical business information_ - in paper, fax, and electronic formats in a...
-
Technical Support Engineer
hace 6 días
Barcelona, España Sin Nombre A tiempo completo.Kofax plc (LSE: KFX) is the leading provider of automation for document-driven business processes.For more than 30 years, Kofax has been delivering award-winning solutions that enable organizations to optimize the flow of information by capturing, transforming, and exchanging critical business information in paper, fax, and electronic formats in a more...
-
Technical Support Engineer
hace 18 horas
Barcelona, España Noatum A tiempo completoNoatum is an Abu Dhabi Ports company providing integral logistics solutions with over Eur 1.5bn revenue and over 4,000 employees.Noatum provides services to ship owners and operators as well as exporters and importers and is present in more than 30 countries with a strong presence in North America, South America, Europe, North Africa, the Arabian Gulf and...
-
Technical Support Engineer
hace 6 días
Barcelona, España Bird A tiempo completo.Join us in building a world where talking to a business is as easy as talking to a friend!Bird is an AI-powered Customer Relationship Management (CRM) Platform for Marketing, Customer Service, and Payments, powering over 5 trillion annual messages across channels like Email, SMS, and WhatsApp.The impact is real - our messages reach at least 50% of the...
-
Technical Support Engineer
hace 22 horas
Barcelona, España Bird A tiempo completo.Join us in building a world where talking to a business is as easy as talking to a friend!Bird is an AI-powered Customer Relationship Management (CRM) Platform for Marketing, Customer Service, and Payments, powering over 5 trillion annual messages across channels like Email, SMS, and WhatsApp.The impact is real - our messages reach at least 50% of the...
-
Technical Support Engineer
hace 1 mes
Barcelona, España Noatum A tiempo completoNoatum is an Abu Dhabi Ports company providing integral logistics solutions with over Eur 1.5bn revenue and over 4,000 employees.Noatum provides services to ship owners and operators as well as exporters and importers and is present in more than 30 countries with a strong presence in North America, South America, Europe, North Africa, the Arabian Gulf, and...
-
Technical Support Engineer
hace 1 mes
Barcelona, España Noatum A tiempo completoNoatum is an Abu Dhabi Ports company providing integral logistics solutions with over Eur 1.5bn revenue and over 4,000 employees.Noatum provides services to ship owners and operators as well as exporters and importers and is present in more than 30 countries with a strong presence in North America, South America, Europe, North Africa, the Arabian Gulf, and...
-
Senior Systems Technical Support Engineer
hace 3 meses
Barcelona, España Sas A tiempo completoSenior Systems Technical Support Engineer - Hybrid About the job The Global MidTier Technical Support Engineer team is looking for a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software application and/or solutions installations by applying knowledge of a particular platform or set of industry...
-
Technical Support Engineer
hace 4 meses
Barcelona, España Eaton A tiempo completoEaton is currently seeking a Technical Support Engineer colleague. **About Eaton**: **What you’ll do**: **Job responsibilities**: - Provide technical support for EPMS software platform products also supporting services for internal and external organizational channels. Ask customers targeted questions to quickly understand the root of the problem....
-
Technical Support Engineer
hace 3 días
Barcelona, España Noatum Holdings A tiempo completoNoatum is an Abu Dhabi Ports company providing integral logistics solutions with over Eur 1.5bn revenue and over 4,000 employees.Noatum provides services to ship owners and operators as well as exporters and importers and is present in more than 30 countries with a strong presence in North America, South America, Europe, North Africa, the Arabian Gulf, and...
-
Technical Support Engineer
hace 15 horas
Barcelona, España Noatum A tiempo completoNoatum is an Abu Dhabi Ports company providing integral logistics solutions with over Eur 1.5bn revenue and over 4,000 employees.Noatum provides services to ship owners and operators as well as exporters and importers and is present in more than 30 countries with a strong presence in North America, South America, Europe, North Africa, the Arabian Gulf and...
-
Technical Support Engineer
hace 2 meses
Barcelona, España Noatum HOLDINGS A tiempo completo**Noatum **is an Abu Dhabi Ports company providing integral logistics solutions with over Eur 1.5bn revenue and over 4,000 employees. **Noatum** provides services to ship owners and operators as well as exporters and importers and is present in more 30 countries with a strong presence in North America, South America, Europe, North Africa, the Arabian Gulf...