Customer Support Business Analyst
hace 2 días
.Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial.
En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus 500.000 clientes a liberar su potencial gracias a soluciones empresariales innovadoras y con propósito.
Make more possible, es nuestra vocación.
Refleja quiénes somos, cómo y por qué hacemos las cosas como las hacemos para nuestros clientes.
Gracias a ello, podemos afirmar que trabajamos cada día para dar forma a su futuro, al nuestro y al de las industrias de nuestros clientes.Un futuro que llevamos años definiendo con nuestros empleados, inventando soluciones que cambian la forma de trabajar de las personas, para un rendimiento sostenible.¿Tus principales objetivos como Customer Support Business Analyst?Desempeñarás un papel clave en la prestación de asistencia y soporte a los usuarios.
Tu misión principal es mejorar la experiencia del cliente mediante la provisión de un servicio excepcional, alineando la operativa de negocio a los objetivos estratégicos de Customer Support.Como Customer Support Business Analyst, deberás:Colaborar con la dirección para definir estrategias que mejoren la operación de Customer Support y aumenten la satisfacción y lealtad de los clientes.Recopilar y analizar datos del desempeño de Customer Support, traduciendo los hallazgos en informes comprensibles para apoyar la toma de decisiones.Identificar, evaluar y recomendar soluciones innovadoras en IA Generativa para mejorar la operación y experiencia del cliente en Customer Support.Liderar o colaborar en proyectos de mejora de la eficiencia y eficacia de Customer Support, así como en la implementación de nuevos servicios.Identificar necesidades formativas y proporcionar formación y soporte en la actualización y creación de nuevos procedimientos para los técnicos de Customer Support.Requisitos:Formación en tecnología de la información o campo relacionado.Experiencia demostrada en soporte de usuario.Conocimiento de gestión de servicios de TI / redes y de las mejores prácticas de asistencia y sector.Dominio de Microsoft Office y herramientas de productividad.Más allá de las habilidades empresariales, buscamos profesionales con talento que quieran demostrar y experimentar su potencial abriéndose posibilidades con nosotros.
Es tu curiosidad, espíritu de equipo y compromiso lo que marcará la diferencia.Nuestro compromisoEn Cegid, la diversidad de nuestro talento es una riqueza que valoramos, reclutando en base a sus habilidades y su potencial para aprender y crecer con nosotros.
Te ofrecemos un entorno profesional donde cada persona puede crecer plenamente y expresar su singularidad en un entorno libre y seguro.
Nuestro compromiso se basa en tres pilares fundamentales: Igualdad de género, inclusión de personas con discapacidad y representación de todas las diversidades
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Customer Support Business Analyst
hace 2 días
Ribamontán al Mar, España Ares Consultores A tiempo completoCegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial.En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus 500.000 clientes a liberar su potencial gracias a soluciones...
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V819 - Customer Experience Senior Data Analyst
hace 2 días
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V819 - Customer Experience Senior Data Analyst
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V819 - Customer Experience Senior Data Analyst
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