Quality Assurance Specialist- Dutch
hace 4 días
.Quality Assurance Specialist - Dutch & French with EnglishDo you have solid experience evaluating the quality and functionality of Contact Center teams with operations for multiple markets and are you ready to take on new challenges? This is your role in MSX Purpose of the Position: The Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery. The QA Specialist provides specialized training, feedback, and recommendations to improve agent performance and overall customer satisfaction. This role involves close collaboration with the customer service team and team leaders to identify areas for improvement, ensuring adherence to quality standards and continuous improvement of processes. Main Responsibilities: Quality Monitoring: Regularly review and assess customer service interactions (calls, emails, chats) to ensure agents meet quality standards and follow correct procedures. Performance Evaluation: Analyse individual and team performance, providing actionable feedback and recommendations for improvement to both agents and team leaders. Compliance Checking: Ensure all customer interactions comply with internal guidelines, legal requirements, and industry standards. Process Auditing: Conduct regular audits of customer service processes to ensure efficiency, accuracy, and alignment with project objectives and KPIs. Reporting and Documentation: Prepare detailed quality reports on agent performance, highlighting trends, areas for improvement, and successes. Continuous Improvement: Proactively suggest improvements to processes, tools, and workflows to enhance customer experience and streamline operations. Collaboration: Work closely with team leaders and other QA team members to share insights and collaborate on strategies that enhance overall service quality. Issue Escalation: Identify recurring issues or areas of concern and escalate them to the Project Manager for resolution. Knowledge and Skills Required: In-depth understanding of quality assurance processes and methodologies, particularly in a customer service environment. Native or bilingual in French and Dutch and advanced English knowledge. Strong verbal and written communication skills to provide clear, constructive feedback and collaborate with agents and team leaders. Analytical skills with the ability to identify trends, interpret data, and provide insights that contribute to improved performance. Experience in coaching and developing agents to enhance their skills. Ability to identify inefficiencies in customer service processes and recommend practical solutions. Flexibility to adjust to changing priorities and manage multiple tasks in a dynamic environment. What do we offer you? You will be part of a great team of professionals in an internationally consolidated company
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Quality Assurance Specialist- Dutch
hace 5 minutos
Madrid, España Msx International Inc. A tiempo completo.Quality Assurance Specialist - Dutch & French This is your role in MSX! Purpose of the Position: The Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery. The QA Specialist provides specialized training, feedback,...
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Quality Assurance Specialist- Dutch
hace 2 días
Madrid, España Msx International Inc. A tiempo completo.Quality Assurance Specialist - Dutch & FrenchThis is your role in MSX!Purpose of the Position:The Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery. The QA Specialist provides specialized training, feedback, and...
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Quality Assurance Specialist- Dutch
hace 2 días
Madrid, España Msx International Inc. A tiempo completoQuality Assurance Specialist - Dutch & FrenchThis is your role in MSX!Purpose of the Position:The Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery. The QA Specialist provides specialized training, feedback, and...
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Quality Assurance Specialist- Dutch
hace 2 días
Madrid, España Msx International Inc. A tiempo completoQuality Assurance Specialist - Dutch & FrenchThis is your role in MSX!Purpose of the Position:The Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery. The QA Specialist provides specialized training, feedback, and...
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Quality Assurance Specialist- Dutch
hace 4 días
Madrid, España Msx International A tiempo completoQuality Assurance Specialist - Dutch & French with EnglishDo you have solid experience evaluating the quality and functionality of Contact Center teams with operations for multiple markets and are you ready to take on new challenges? This is your role in MSX! Purpose of the Position: The Quality Assurance Specialist is responsible for monitoring and...
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Quality Assurance Specialist- Dutch
hace 6 días
Madrid, España Msx International A tiempo completoQuality Assurance Specialist - Dutch & French with English Do you have solid experience evaluating the quality and functionality of Contact Center teams with operations for multiple markets and are you ready to take on new challenges?This is your role in MSX!Purpose of the Position: The Quality Assurance Specialist is responsible for monitoring and...
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Quality Assurance Specialist- Dutch
hace 2 días
Madrid, España Msx International Inc. A tiempo completoQuality Assurance Specialist - Dutch & French This is your role in MSX!Purpose of the Position: The Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery.The QA Specialist provides specialized training, feedback, and...
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Quality Assurance Specialist
hace 2 días
Madrid, Madrid, España Msx International A tiempo completoAbout the RoleWe are seeking a skilled Quality Assurance Specialist to join our team. As a key member of our quality assurance department, you will be responsible for monitoring and evaluating the quality of customer service interactions.
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Quality Assurance Specialist- Dutch
hace 1 día
Madrid, España MSX International Inc. A tiempo completoQuality Assurance Specialist - Dutch & FrenchThis is your role in MSX!Purpose of the Position:The Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery. The QA Specialist provides specialized training, feedback, and...
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Quality Assurance Specialist- Dutch
hace 2 días
Madrid, España MSX International Inc. A tiempo completoQuality Assurance Specialist - Dutch & French This is your role in MSX! Purpose of the Position: The Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery. The QA Specialist provides specialized training, feedback,...
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Quality Assurance Specialist
hace 4 semanas
Madrid, Madrid, España Vestas Wind Systems A tiempo completoQuality Assurance SpecialistAbout the Role:Vestas is seeking a Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring the highest level of quality in our supplier base.Key Responsibilities:Develop and implement quality assurance strategies for our suppliersConduct site audits and supplier assessments to ensure...
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Quality Assurance Specialist
hace 1 mes
Madrid, Madrid, España Exeltis A tiempo completo**Job Title:** Quality Assurance Specialist**About the Role:** We are seeking a highly skilled Quality Assurance Specialist to join our team at Exeltis. The ideal candidate will be responsible for ensuring that our quality systems are established, implemented, and maintained in each market in scope.Key Responsibilities:• Keep the documentation of the...
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Quality Assurance Specialist
hace 4 semanas
Madrid, Madrid, España Https:Www.Pcrecruiter.NetSitemap A tiempo completoJob OverviewWe are seeking a highly skilled Quality Assurance Specialist to join our team at PC Recruiter. This role is responsible for implementing and maintaining a total quality culture within the company, ensuring compliance with regulatory requirements such as MDR, ISO 13485, and ISO 9001.
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Quality Assurance Specialist
hace 1 mes
Madrid, Madrid, España Board International A tiempo completoAbout the Role:We're seeking a skilled Quality Assurance Specialist to join our team. In this role, you'll be responsible for ensuring the highest quality of our software products. Your attention to detail and analytical skills will be essential in identifying and resolving issues. If you're passionate about delivering exceptional results and have a keen eye...
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Senior Quality Assurance Specialist
hace 3 semanas
Madrid, Madrid, España Nn Group A tiempo completo**Job Title:** Senior Quality Assurance SpecialistWe are seeking a skilled Senior Quality Assurance Specialist to join our team at Nn Group. As a key member of our QA team, you will be responsible for ensuring the high quality of our technology solutions.Key Responsibilities:Identify potential malfunctions and determine their importance levelMonitor the...
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Quality Assurance Specialist
hace 1 mes
Madrid, Madrid, España Msx International Inc. A tiempo completoQuality Assurance SpecialistThe Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery. The QA Specialist provides specialized training, feedback, and recommendations to improve agent performance and overall customer...
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Cufflinks Quality Assurance Specialist
hace 4 semanas
Madrid, Madrid, España Masgemelos A tiempo completoJob Title: Cufflinks Quality Assurance SpecialistAbout MasGemelos: At MasGemelos, we take pride in delivering high-quality products that meet our customers' expectations. Our team of skilled artisans and attention to detail ensure that every item is crafted with precision and care.Salary: The estimated salary for this position is 45,000 EUR per year, based...
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Quality Assurance Specialist
hace 1 mes
Madrid, Madrid, España Straumann Group A tiempo completoAbout the Role:Straumann Group is a global leader in tooth replacement and orthodontic solutions, and we're looking for a Quality Assurance Specialist to join our Supply Chain Compliance team.Key Responsibilities:Inspect quality certificates for incoming goods and ensure product release in SAP.Process and document Supply Chain related non-conformities, CAPA...
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Senior Quality Assurance Specialist
hace 3 semanas
Madrid, Madrid, España Dac Beachcroft Llp A tiempo completoCompany OverviewDAC Beachcroft LLP, a leading law firm, is seeking an experienced Senior Quality Assurance Specialist to join their Quality Team. With a strong focus on quality and risk management, the successful candidate will play a crucial role in ensuring compliance with policies, controls, and procedures across the organization.Job SummaryWe are...
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Quality Assurance Specialist
hace 3 semanas
Madrid, Madrid, España Brite A tiempo completoRole OverviewWe are seeking a Quality Assurance Specialist to join our QA team in Malaga. This role will focus on developing and executing manual tests, as well as working with engineering teams to improve quality and test processes.