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Operations Manager Mad
hace 3 meses
col-wideJob Description:We are Gorillas and revolutionize convenience retail.Gorillas exists to create a world with immediate access to your needs. We are not business people building a delivery company—we are delivery people building a business. With delivery on demand, we change how people do groceries. It leads to less food waste when plans change but groceries are planned ahead for days.So, are you ready to join us on this mission?We are looking for an Operations Manager to get our Madrid Team to the next level. You will be help to oversee and develop our Operations in Madrid.**What you will be building with us**:- Hire, lead, develop and motivate a team of warehouses within the city, warehouse managers you will report directly to you. You will report to our Regional Head of Operation.You will report to our Regional Head of Operations and work closely with a diverse team of experience professionals from across the world with very diverse backgrounds to support you scale your operating units in the city and learn about multiple aspects of the business- Full responsibility on the operational performance of warehouses in Madrid, analyzing sale, customer and operational data to make informed decisions on how to drive sales while ensuring the best service and operational / financial efficiency- You ensure the Gorillas spirit is always up and spread around the operating units- Balancing the day-to-day warehouse operations with an analytical mindset to understand how we can grow This means that one day you will work on an analytical framework but the next day you are at the warehouse building up new equipment or help packing orders because an extra hand is needed- Support the expansion team in launching new warehouses and help us to increase our coverage across the region- You will be the main point of contact for the operating units in the city and communicate with many different stakeholders across operations, commercial, legal, marketing and the country management.- You will manage and train warehouse managers and supervisor, ensure they are self-sufficient in driven optiomal operations KPIs and managing the day-to-day operations at the warehouse- You are responsible by providing local feedback to central teams and well as assure process implementation from central team to your local teams**Requirements**:**Requirements**:- You have a bachelor's degree in a related field- You have very good communication skills and are proficient in both in Spanish and English- Minimum 5+ years of relevant experience leading operational teams preferably in an hyper-growth environment. Previous experience in on-demand delivery and ecommerce or Operations in a fast-growing startup (logistics, retail or mobility).- Consulting experience is a plus- Minimum 3 years of team management experience around 20 or more people: You are a great team player with empathy that has the ability to combine different perspectives- Proficient in excel knowledge (can prepare reports, do pivot tables, and formulas: You are a numbers-driven person and derive insights from data- Plus SQL, Tableau or any data related experience- Strong project management skills - the ability to prioritize and successfully drive a project from beginning to end;- Strategic thinker, able to work through complex, high-level challenges and recommend short and long term solutions;- Proven track record of being a respected operational problem solver;- Cross-functional teamwork - you will partner with a range of local and regional teams including Marketing, Commercial, Real Estate, Quality Assurance, etc- Self-starting: operate efficiently in a constantly-changing work environment and execute quickly;- Go-getter - You're excited to build value for the business and design processes, analyses and operations that can scale;- Demonstrated experience interpreting and presenting data to various audiences; ability to translate quantitative findings into action plans**Benefits****What it is to be a part of our journey**:- Interact with inspiring Family Members and grow faster than ever before.- The incredibly steep learning curve from day one- Great opportunity to build something you are proud of, we are growing super fast, which means that the opportunities at Gorillas are virtually limitless.- An awesome team spirit and an exciting workplace with a dynamic and international environment.- A transparent company culture with flat hierarchies and a high career growth trajectory at Gorillas**Disclaimer**Gorillas is an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.
