Servicenow & Reporting Specialist

hace 2 meses


Madrid, España Izertis S.A A tiempo completo

.We share with our customers the passion and the illusion of building a better present through technology.Identfy, Spain's first Open Source digital wallet, facilitates autonomous and decentralized solutions.ServiceNow & Reporting Specialist Would you like to work as a ServiceNow & Reporting Specialist ? If so, congratulations You have come to the right place.WHAT ARE WE LOOKING FOR?Bachelor's degree in Computer Science, Information Technology, or related field.ITIL Foundation Certification (preferred).ServiceNow Certified System Administrator (preferred).ServiceNow Certified Implementation Specialist (preferred).Strong understanding of ServiceNow architecture and design.Extensive experience with ServiceNow IT service management and asset management.Proficiency in ServiceNow reporting and analytics, as well as reporting tools outside the tool.Knowledge of ServiceNow best practices and workflows.Experience with integrations between ServiceNow and other IT systems is desirable.Ability to troubleshoot and resolve technical issues related to ServiceNow.Knowledge of ITIL principles and practices.Minimum of 3 years of experience working with ServiceNow.Proven track record of implementing, configuring, and optimizing ServiceNow solutions.Demonstrated ability to meet service level agreements, ensure efficient use of ServiceNow, and drive data-driven decision-making through reporting.Expertise in creating and managing reports and dashboards within and outside of the ServiceNow platform.Experience collaborating with internal teams and external vendors.Strong project management skills, including the ability to work on ServiceNow-related projects and initiatives.Previous experience providing training and support to end-users and IT staff.Documentation skills to develop and maintain process, procedure, and policy documentation for ServiceNow.Budget management experience related to ServiceNow costs and cost optimization.English: Reading, writing and fluent conversation.German is desirable: Reading, writing and conversation helpful.Other preferences:In addition to technical expertise, the ideal candidate should possess a set of vital soft skills for the role, including agility to swiftly adapt to evolving situations, a strong sense of empowerment, fostering trust and inspiration, a co-creative mindset that thrives on collaborative innovation, a relentless drive to excel and achieve success, unwavering customer orientation aimed at continually delighting our clients, a deep-rooted sense of purpose, a pioneering spirit that embraces innovation, and a commitment to continuous learning to stay at the forefront of industry advancements.WHAT WILL YOU DO?The ServiceNow Specialist with Expertise in Reporting will have a pivotal role in ensuring the efficient and effective use of ServiceNow within our organization while also focusing on robust reporting and data analytics



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