It Support, Madrid

hace 3 semanas

Madrid, España Jr Spain A tiempo completo

.IT SUPPORT at OPEN ASSESSMENT TECHNOLOGIES S. A.
About us: Open Assessment Technologies is the creator of the TAO open-source platform which is the leading digital assessment solution for education and career advancement.
Modular, customizable and interoperable by design, TAO empowers you to break free from the confines of proprietary silos, eliminate expensive licensing fees, take full control of your testing resources, and enjoy enterprise-level support.
At Open Assessment Technologies (OAT), we come to work every day with a vision to deliver advanced assessment solutions that guide teaching and empower learners to succeed.
Because we're serious about the possibilities of digital transformation in the assessment world.
Today's eLearning landscape is continuously evolving.
As the providers of the TAO assessment platform, we've worked with both independent organizations along with some of the world's largest Departments and Ministries of Education for over a decade to pioneer innovative solutions and set the standard for the future of digital learning.
The Role: The successful candidate will play a pivotal role in providing essential technical support, adeptly troubleshooting hardware and software issues, and contributing to the seamless setup and management of all IT services utilized within the company.
This position is available for Madrid residents only as they will need to go to the office occasionally.
Languages: Proficient in English, both written and spoken.
French and/or Spanish a plus.
Skills Required: Strong problem-solving skills and ability to work independently or as part of a team.
Proficient in Windows, MacOS, and Linux operating systems.
Document common issues and resolutions for future reference.
Atlassian administration.
Google Workspace.
Microsoft Office365.
User account management.
Responsibilities: Ticket management: Analysis and resolution of requests and incidents.
Management of IT equipment stocks, cleaning of equipment, quarantine management, and laptop wipe.
Inventory management.
Communicate any relevant information to all employees to ensure the security of their system.
Resolve internal user problems and ensure correct operation.
Access management in various applications such as Google Workspace, Atlassian administration, GitHub, and Slack, managing user access, groups, and specific permissions.
Atlassian suite configuration (Jira, Confluence, RoadMap), including project updates, workflow, screens, boards, rules, reports, etc.
Database management by updating current processes, creating missing strategies, and creating User Guides.
Controlling and governing access to systems applications for any employee in the context of onboarding and offboarding, ensuring that access aligns with business and security requirements.
Assist in routine system administration tasks, such as user account management and access control.
What we offer: Working for an open source learning platform

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