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Hm838 - Airline Account Manager - Hybrid
hace 2 meses
.Airline Account Manager - HybridPosted 5 months agoAs you contemplate your future, you might be asking yourself, what's the next step? Start your journey with usWe're seeking an experienced Airline Account Manager to join our Air Suppliers in Barcelona (hybrid) to create the best relationship with the airlines, negotiate the best contracts and exclusive content, and create value for your partners while establishing eDO's values recognition. If you're ready to soar, we're ready to take you there.What you will do: Cover all necessary actions and measures to guarantee the best air supplier relations and performance.Work in close cooperation with all functions to accomplish the annual budget of incentives and negotiated fares for the assigned carriers.Permanent sales performance monitoring and optimization based on volume, revenues, and contract values.Creation of additional airline value proposals based on retail, business, and data intelligence.Frequent face-to-face and/or remote airline meetings to review performance, agree, and implement performance measures.Protection of content and inventory (ticketing authority, connectivity, systems).Avoidance and resolution of relationship conflicts with airline partners, including legal disputes.Avoidance of Debit Memos by negotiating waiver & favor funds and negotiate ADM refunds if not existent.Prepare and present frequently all airline-related relevant news and issues.Provide relevant exclusive information and insights of our airline partners for internal distribution.Resolution of escalated customer service requests, including complaints and ad-hoc waiver requests.Ensuring refund compliance for all assigned carriers by monitoring processing, identifying blockers, and facilitating adequate resolution/measures.Communicate frequently and efficiently all related topics to the Line Manager.What you need to succeed: Experience in the airline business, especially in sales and revenue management, large contact network in the global aviation industry.Studies in Business, Tourism, or Aviation industry.Several years of experience in a commercial role in the travel industry (airline, travel agent, OTA).Experience in online sales.Profound knowledge of airline pricing and revenue management.Experience in project management.Experience in/with airline sales support and marketing concepts.Preferred Skills: Highly proactive, creative, and analytical orientation. Hands-on manager with abilities to present and represent.A very strong can-do attitude.Ability to work in a highly pressurized commercial environment.Strong willingness to deliver and exceed on targets.Knowledge and experience with the use of Google Suite (Gmail, Google Drive, Google Docs, Slides, and Hangout).Advanced knowledge of MS Excel and other office applications.Understanding of airline sales and revenue accounting (sales reporting, flow, advanced bookings) as well as tariffs, pricing, fares, and policies
