Guest Support Specialist
hace 2 semanas
.Being a part of Bob's team means being hospitable not only to our guests but also to our colleagues, service partners, neighbours, and the planet (which is why we've become the first international climate-neutral hospitality provider). We're open to new ideas, are honest about our shortcomings, and take full ownership of our actions, good and bad. We grow by supporting each other, and overgrown egos and corporate politics have no place here. Our Guest Success team is providing a 5-star guest experience in the markets Bob W is operating in. So, if you have a burning desire to deliver outstanding service, we want you to be our next Guest Support Specialist We are looking for someone who is fluent in both English and Finnish .This is a hybrid/remote role with a possible location within Estonia or Spain, including the Spanish islands . Please note that relocation and visa support are not provided for this position. About Bob W Bob W is a fast-growing aparthotel brand providing an authentic 5-star experience to every single guest at scale while leading the world's transition to sustainable hospitality. Bob's apartments cater to the 21st-century traveller who wants it all: the consistent quality of a hotel and the authentic flair of a short-stay rental. We combine the best of both worlds in our climate-neutral apartments across Europe's coolest neighbourhoods. As we expand, fuelled by venture capital and investment from top-tier real estate equity firms, we are building the technology to give every guest a local, five-star experience at scale. In this role, you will: Work on shifts (including evenings and weekends) to support the Guest Success team in their daily activities. Create loyal guests and gather valuable feedback. Contribute to product improvements. Share ideas to enhance the quality of the Bob W service. Respond to guest reviews using various OTA channels. Assist guests and resolve their issues through phone, emails, and chat. Collaborate closely with local Operations Specialists to ensure efficient day-to-day processes. Work closely with other teams to deliver an exceptional guest experience. Embrace the mantra "When in doubt, do better for the guest". Our 5-star candidate: Has top-notch oral and written communication skills in English and Finnish. Any extra language is a plus. Is obsessed with amazing guest service and has a natural desire to always go above and beyond to exceed customers' expectations and make each stay memorable. Is goal-oriented and is a pro in conflict management (or wants to become one). Is tech-savvy and ready to acquire new information/software skills quickly. Is ready to work evening shifts and on weekends. Work is schedule-based to offer our customers 24/7 support. You get extra points for: Having experience working with OTAs. Previous experience in Hospitality and/or Customer Service
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Guest Support Specialist
hace 2 semanas
Madrid, España Bob W Uk A tiempo completo.Being a part of Bob's team means being hospitable not only to our guests but also to our colleagues, service partners, neighbours, and the planet (which is why we've become the first international climate-neutral hospitality provider). We're open to new ideas, are honest about our shortcomings, and take full ownership of our actions, good and bad. We grow...
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Guest Support Specialist
hace 2 semanas
Madrid, España Bob W Uk A tiempo completoBeing a part of Bob's team means being hospitable not only to our guests but also to our colleagues, service partners, neighbours, and the planet (which is why we've become the first international climate-neutral hospitality provider). We're open to new ideas, are honest about our shortcomings, and take full ownership of our actions, good and bad. We grow by...
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Guest Support Specialist
hace 2 semanas
Madrid, España Bob W Uk A tiempo completoBeing a part of Bob's team means being hospitable not only to our guests but also to our colleagues, service partners, neighbours, and the planet (which is why we've become the first international climate-neutral hospitality provider). We're open to new ideas, are honest about our shortcomings, and take full ownership of our actions, good and bad. We grow by...
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Guest Support Specialist
hace 2 semanas
Madrid, España Bob W Uk A tiempo completoBeing a part of Bob's team means being hospitable not only to our guests but also to our colleagues, service partners, neighbours, and the planet (which is why we've become the first international climate-neutral hospitality provider).We're open to new ideas, are honest about our shortcomings, and take full ownership of our actions, good and bad.We grow by...
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Guest Support Specialist
hace 2 semanas
Madrid, España Bob W UK A tiempo completoBeing a part of Bob’s team means being hospitable not only to our guests but also to our colleagues, service partners, neighbours, and the planet (which is why we’ve become the first international climate-neutral hospitality provider). We’re open to new ideas, are honest about our shortcomings, and take full ownership of our actions, good and bad. We...
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Guest Support Specialist
hace 3 semanas
Madrid, España Bob W UK A tiempo completoBeing a part of Bob’s team means being hospitable not only to our guests but also to our colleagues, service partners, neighbours, and the planet (which is why we’ve become the first international climate-neutral hospitality provider). We’re open to new ideas, are honest about our shortcomings, and take full ownership of our actions, good and bad. We...
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Guest Support Specialist
hace 2 semanas
Madrid, España Bob W Uk A tiempo completo.Being a part of Bob's team means being hospitable not only to our guests but also to our colleagues, service partners, neighbours, and the planet (which is why we've become the first international climate-neutral hospitality provider). We're open to new ideas, are honest about our shortcomings, and take full ownership of our actions, good and bad. We grow...
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Hotel Guest Experience Specialist
hace 1 mes
Madrid, Madrid, España Accor A tiempo completoWe are looking for a skilled Hotel Guest Experience Specialist to join our team at Ibis Styles Madrid Airport Valdebebas, opening in February 2025. This is a fantastic opportunity to be part of a new and exciting project.About the RoleThe successful candidate will play a key role in delivering exceptional guest experiences, ensuring seamless check-ins,...
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Guest Service Ambassador
hace 2 semanas
Madrid, Madrid, España Bob W Uk A tiempo completoAbout Bob W UkBob W Uk is a fast-growing aparthotel brand providing an authentic 5-star experience to every single guest at scale while leading the world's transition to sustainable hospitality. We combine the best of both worlds in our climate-neutral apartments across Europe's coolest neighbourhoods.We are building the technology to give every guest a...
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Front Desk Support Specialist
hace 20 horas
Madrid, Madrid, España Four Seasons Hotels Ltd A tiempo completoWe are seeking a highly skilled Front Desk Support Specialist to join our team at Four Seasons Hotel Madrid. This role plays a pivotal part in ensuring our guests have a seamless arrival and departure experience.Main Responsibilities:Deliver exceptional guest service by assisting with efficient check-ins, utilizing guest names whenever possible, and issuing...
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IT Support Specialist
hace 2 semanas
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Field Support Specialist
hace 6 días
Madrid, España Nova Biomedical A tiempo completoField Support Specialist Reporting Relationships Reports directly to the national Sales Manager.Strong working relationship with Nova's European Technical Support department.Strong working relationship with the local Product Applications Specialist, Sales Team and administrative functions.Job Summary and/or Key Objectives Plans, schedules and delivers...
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Enterprise Support Specialist
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Madrid, Madrid, España Amazon A tiempo completoEnterprise Support SpecialistAmazon is looking for an experienced Enterprise Support Specialist to join our team. As an Enterprise Support Specialist, you will be the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team.You will develop trusting relationships with customers, understand their business...
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Executive Support Specialist
hace 3 días
Madrid, Madrid, España Wecare Medical Specialty Group A tiempo completoWe are a leading healthcare provider committed to delivering exceptional patient care. Our team requires a highly organized and detail-oriented Executive Support Specialist to work remotely. This role offers the flexibility of working from home while providing essential administrative support to our executive team.Job Description:As an Executive Support...
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**Guest Experience Ambassador**
hace 2 semanas
Madrid, Madrid, España Sonder A tiempo completoAbout the RoleAt Sonder, we're revolutionizing hospitality to make a world of better stays open to all. Each of our properties has a bespoke design, featuring a mix of rooms, suites, and apartments. Our mobile app enables guests to effortlessly navigate their stay, from check-in to checkout. We're seeking someone who embodies hospitality operations and is...
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Field Support Specialist
hace 2 meses
Madrid, España Nova Biomedical A tiempo completoField Support SpecialistReporting RelationshipsReports directly to the national Sales Manager.Strong working relationship with Nova's European Technical Support department.Strong working relationship with the local Product Applications Specialist, Sales Team and administrative functions.Job Summary and/or Key ObjectivesPlans, schedules and delivers emergency...
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Desktop Support Specialist
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Madrid, Madrid, España A&O It Group A tiempo completoJob SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at AO IT Group. In this role, you will be responsible for providing technical support for desktop computers, applications, and related technologies.
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Strategic Support Specialist
hace 20 horas
Madrid, Madrid, España Embat A tiempo completoJob OverviewWe are seeking a highly skilled Strategic Support Specialist to join our team at Embat. As a key member of our leadership support team, you will be responsible for providing exceptional administrative assistance to our CEOs.
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Field Support Specialist
hace 2 meses
Madrid, España Nova Biomedical Gmbh A tiempo completoNova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans and individuals with disabilities.Reports directly to the national Sales Manager.Strong working relationship with Nova's European Technical Support department.Strong working relationship with the local Product...
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Administrative Support Specialist
hace 5 días
Madrid, Madrid, España Shimano A tiempo completoJob OverviewWe are seeking an experienced Administrative Support Specialist to join our team in Madrid, Spain.