Sales Associate

hace 3 semanas


Madrid, España Chloé A tiempo completo

ROLE OVERVIEWA Chloe Stylist (Sales Associate) is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family.They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.A Client Relationship OwnerDelivers exceptional customer service and takes pride in developing long-term relationshipsIs aware of CRM targets and actively engages in all actions to reach themImplements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframeConsistently captures client data and takes notes of all qualitative informationKnows their portfolio of customers, and in particular, the VVICs and VICs they handleAn Omnichannel Business PartnerHas the ability to offer excellent customer service and delivers strong business performanceUses all omnichannel services available to grow salesIs aware of store and individual sales and KPIS targets and actively engages in all actions to reach themActively completes trainings and participates in all commercial activities set by the SM / ASMConsistently works to achieve given sales, KPIs and CRM targetsIs aware of local trading environment and competitors' activitiesAn Operations Excellence SupporterEnsures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managersProactively informs SM / ASM of any structural repair needed in store to always ensure a luxurious environmentImplements all guidelines related to store and BOH management and participates in inventoriesSupports after sales clients and follows up to ensure impeccable after sales serviceComplies with established Richemont policies and standardsPROFILE3 / 4 years of previous experience in retail-fashionFluent in Spanish and English. Another language is considered a plusExcellent interpersonal, communication, and computer skillsStrong attention to detail with the ability to handle multiple tasks simultaneouslyHOW WILL YOU EXPERIENCE SUCCESS WITH US?We look for people who demonstrate entrepreneurship, who cherish togetherness, and strive for excellence, who embrace creativity and who aim to have a positive impact.#J-18808-Ljbffr


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