Software Development Engineer, Full Stack, Customer Engagement Technologies

hace 4 días


Madrid, España Amazon A tiempo completo

Software Development Engineer, Full Stack, Customer Engagement Technologies Job ID: 2820635 | Amazon.com Services LLC Customer Engagement Technologies (CET) team builds software for a new Customer Relations Management (CRM) software for Amazon Customer Service that uses new cutting edge technologies and ML.
Our intention is to reduce cognitive load on the Customer Service Associates while resolving customer issues.
We are looking for Software Development Engineers who are results-oriented, data driven, innovative and passionate about creating new comprehensive customer engagement services/solutions.
You'll work on cool technologies such as GraphQL, Java, Spring, and AWS to build the world's most innovative customer experience solutions.
As a Software Development Engineer on this team, you will collaborate with other experienced and senior software engineers to drive improvements to our technology, design and develop new customer-facing products and interfaces, and build and track metrics to ensure high quality results.
Your solutions will provide the ultimate customer service experience needed to anticipate and resolve customer's questions using our CRM.
You should be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building a software system that can be operated at global scale.
At Amazon, we are known for our customer obsession.
We need your ideas and your ability to take initiative, innovate, and produce results as we continuously improve the customer experience.
We use Scrum, test-driven development, and continuous deployment to deliver projects based on realistic timelines and resource constraints.
We are seeking experienced Software Engineers excited by this opportunity.
If this sounds interesting, we'd love to hear from you.
Key job responsibilities Build scalable software products to solve business problems End-to-end project delivery including design, coding, testing, and release Software development Daily scrum Weekly team meetings and tech discussions Biweekly sprint planning Bimonthly on-call rotations Occasional team social and org events A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children.
Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include: Medical, Dental, and Vision Coverage Maternity and Parental Leave Options Paid Time Off (PTO) 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you
At Amazon, we value people with unique backgrounds, experiences, and skillsets.
If you're passionate about this role and want to make an impact on a global scale, please apply
About the team The mission of the CET team within Customer Service is to create earth's best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently.
You will be a key component of our leadership team and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI.
BASIC QUALIFICATIONS 3+ years of non-internship professional software development experience 2+ years of non-internship design or architecture (design patterns, reliability, and scaling) of new and existing systems experience Experience programming with at least one software programming language PREFERRED QUALIFICATIONS 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelor's degree in computer science or equivalent Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
Our compensation reflects the cost of labor across several US geographic markets.
The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market.
Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
Amazon is a total compensation company.
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
For more information, please visit this link .
Posted: October 17, 2024 (Updated about 1 hour ago) #J-18808-Ljbffr



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