Kyc Product Expert

hace 2 meses


Madrid, España Ing A tiempo completo

.At ING we are looking for KYC Product Expert Your role and work environment: We are looking for a talented and enthusiastic KYC Product Expert to join our Delivery Team of KYC Tribe. The responsibility of this team is to ensure a proper KYC IT landscape to support our running processes and to implement strategic transformation initiatives. Your key responsibilities: As a KYC Product Expert you will: Provide a broad knowledge on ING products and services. Be part of the delivery team to define functional requirements, participate in testing and support before the Go-live.Control the process, solve incidents in case of errors, provide information and help to the support teams or the providers.Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations. Represent the voice of the customer (External and internal) improving the processes.Analyze data to extract operational information for decision making, create reports for Operations areas (MicroStrategy, Excel, Power Point, etc.). Analyze evolutions, trends and volumes seeking improvements that increase customer satisfaction and cost efficiency.Collaborate with suppliers day-to-day. Detect incidents in the processes of external providers, report incidents and track them. Track processes with suppliers, propose improvement measures and measurements that establish the effectiveness of the actions implemented.Be responsible for improving the service with an end-to-end mindset, for the day-to-day performance, for building reliable business operations and services, and for connecting it with internal or external parties.Work with Risk, Compliance, and Legal stakeholders to ensure our products and services comply with regulation and policies.Cross-Regional Collaboration: Facilitate collaboration among teams across different geographies to ensure a unified approach to customer experience innovation. What are we looking for? Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits... don't hesitate to apply You will need to: Experience: A minimum of 4 years in the banking sector with a focus on technology and operations.Global Expertise: Proven track record in leading international project implementations with a strong tech component.KYC Know-How: Deep understanding and hands-on experience in anti-money laundering practices.Agile Practitioner: Strong experience in agile methodologies, with a passion for empowering and growing high-performing teams.Prioritization: Strong prioritization skills and ensure the team focuses on delivering high-impact results.Deadlines Management: Efficiently managing time and deadlines to keep the development on track and deliver the product within scheduled timelines.Stakeholder Management: Engaging and managing stakeholders effectively for successful project outcomes


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