Customer Service Agent

hace 5 meses


Barcelona, España Dara Pharma A tiempo completo

**Funciones**:

- Elaborar las ofertas de asistencia técnica y resolución de averías / suministro de recambios de las instalaciones suministradas.
- Actuar como interlocutor del cliente para canalizar sus solicitudes en la etapa posterior a la entrega.
- Coordinar la acción de los agentes internos y externos que intervengan en la satisfacción de las necesidades post venta integrando su actuación.
- Apoyar la acción comercial ofreciendo el soporte post venta durante la negociación de los nuevos proyectos.
- Coordinar recursos internos y/o externos.
- Atender las consultas y solicitudes de los clientes.
- Elaborar informes y ofertas de Servicios Post Venta.
- Analizar averías en las instalaciones suministradas como parte del proceso de mejora continua.
- Seguimiento de los proyectos e instalaciones hasta la finalización de estos.
- Conocer y cumplir los procedimientos e instrucciones de calidad establecidas.
- Aportar sugerencias y participar en la mejora continua de las actividades desarrolladas.

**Requisitos**:

- FP-II, Ingeniería Técnica.
- Experiência mínima de 3años en Dto. De Servicio Post-Venta.
- Experiência mínima de 1 años como técnico en sector industrial de fabricación de maquinaria.
- Orientación al cliente
- Experiência en gestión de proyectos para una interlocución efectiva con los clientes y una organización adecuada de la asistencia.
- Excelentes habilidades de comunicación y resolución de problemas.
- Buen nível de inglés tanto oral como escrito.

**Categoría**:
CUSTOMER SERVICE AGENT (CSA)

**Departamento**:
Postventa

**Personal a cargo**:
0

**Vacantes**:
1

**Salario**:
Salario no disponible



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