Guest Experience

Room Service Attendant - Deliver Exceptional Guest ExperiencesWe are seeking a skilled and friendly Room Service Attendant to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences through prompt, professional, and personalized service.The ideal candidate will have a high level of English...

Acerca de Grupo Mambo Grupo Mambo es una empresa de raíces familiares, con más de 30 años de historia, formada por más de 500 profesionales que se esfuerzan cada día por ofrecer un ambiente único, una comida excelente y un servicio excepcional a los clientes de nuestros icónicos bares, restaurantes y hoteles.¿Qué buscamos? Actualmente estamos...

The Guest Relations Officer plays a pivotal role in ensuring seamless interactions with our guests. As part of the Guest Relations team, this individual is responsible for anticipating every guest's needs and expectations. To excel in this position, one must possess outstanding hospitality skills, along with effective communication and organizational...

Job SummaryThe Guest Relations Officer is the face of our hospitality, responsible for delivering exceptional guest experiences. This role requires a professional presence, emergency preparedness, and effective communication skills to address guest concerns and provide personalized service.

Job DescriptionThe Junior Guest Relations Officer is a critical role in delivering exceptional and memorable guest experiences.This individual will serve as the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest's needs and expectations.The Junior Guest Relations Officer must possess outstanding hospitality,...

Job Description">The Junior Guest Relations Officer is the liaison between guests and all Hotel and Marine Departments, proactively anticipating every guest's needs and expectations. The role requires outstanding hospitality, communication, and organizational skills, as well as effective decision-making abilities.">Key Responsibilities:">Maintains a constant...

Job SummaryThe Junior Guest Relations Officer plays a pivotal role in ensuring exceptional and memorable guest experiences. This position is responsible for delivering premium service, anticipating guests' needs, and maintaining a seamless execution of all hotel and marine department interactions.

Cleanliness and Service Excellence RESPONSIBILITIESThis role requires exceptional leadership skills to manage and maintain the highest standards of cleanliness and service excellence throughout the vessel. The successful candidate will:Ensure the cleanliness and maintenance of each assigned areaLead and motivate a high-performing team to deliver exceptional...

Key ResponsibilitiesThe Junior Guest Relations Officer owns each guest interaction, follow-up on experience, and offers a seamless execution of premium service that is both exceptional and memorable.As part of the Guest Relations team, this officer serves as the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every...

The Junior Guest Relations Officer plays a crucial role in providing an exceptional experience for our guests.Main Responsibilities:Maintains a high level of professionalism and emergency preparedness within stateroom services, ensuring seamless execution of premium service.Responds promptly and professionally to guest concerns, using active listening skills...

Essential FunctionsDeliver exceptional beverage experiences by preparing and serving drinks to guests in a timely manner, adhering to established standards.Mix and match ingredients to craft innovative cocktails that meet guest preferences and expectations.Enhance customer satisfaction by providing detailed descriptions of drink origins, flavors, and...

The ideal candidate will be highly organized, proactive, and motivated with excellent communication skills. They will have experience in hospitality, preferably in hotels, and be fluent in English and Spanish. Additional languages are a plus.