Senior Manager

hace 1 mes


Barcelona, España Pfizer A tiempo completo

.ROLE SUMMARY As Experience Design, Senior Manager, within Pfizer Digital's Customer Experience (CX) Design team, you will have responsibility for leading the design of key strategic digital experiences, shaping the growth and development of the CX Design team's talent and capabilities, and ensuring that design and experience continue to become a strategic and integral aspect of all digital activities. You will help steer strategic thinking for bringing industry leading experiences to market, while continue to define world-class experiences through hands-on craftwork. As part of our dynamic team, you will fuse creative envisioning together with data-informed decision making and pragmatic get-to-market development. You will be a key subject matter expert on design thinking, UI and UX design, product design methodologies, and design systems, in order to optimize the scale of CX in our Digital organization and, most importantly, create positive impacts on our colleagues and customers. ROLE RESPONSIBILITIES As a lead member of the CX Design team within Pfizer Digital's Customer Experience & Engagement organization, you have an important role in steering the future of all digital experiences delivered by Pfizer. You will have responsibility to understand the needs of our vast range of users, and articulate design vision and relevant design activities to the teams responsible for bringing our products to market. Responsibilities: Lead strategic, multi-stream design initiatives through all phases of the design process, as well lead teams of Experience Designers, to get Pfizer products and experiences to market efficiently and effectively. Lead designers and participate in "hands-on" experience design and design production needs for respective initiatives. Act as a key driver in moving digital initiatives through the product development lifecycle (PDL) - from initiation through to release - by actively and competently collaborating with cross-functional business, technology, marketing, and 3rd-party partners. Define user testing needs and develop plan for executing them in the PDL. Work together with senior leaders of CX Design to evolve our capabilities, methodologies, workflows and toolsets, integrate them in digital program operations and initiatives. Promote excellence in design and experience in all activities, with emphasis on designing for outcomes, accessibility, and delight. Engage and influence colleagues at all levels up to and including VPs as needed. Contribute to the strategy, direction, and development of our design system, as well as ensuring the utilization of our design system into project initiatives and identifying enhancement opportunities. Act as a critical eye, coach, and mentor for members of the CX Design team. Actively engage in and contribute CX Design team knowledge and cultural activities. Be a passionate advocate for design and human-centeredness in Pfizer


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