Apprentice P&B Cx Digital

hace 1 mes

Barcelona, España Dsm Nutritional Products A tiempo completo

DSM Nutritional Products – Barcelona, Barcelona Are you ready to dive into a dynamic and innovative environment where your ideas matter?
We are in search of a highly motivated and enthusiastic individual to provide valuable contributions to our Customer Experience community supporting continuous improvement projects in different areas: process efficiency, communication, digitalization, analytics.
Your key responsibilities: Drive analysis and identify opportunities to improve customer experience; both qualitative and quantitative data.
Performance Management: support on analytics and insights.
Engage with the main stakeholders to capture insights (e.g.
Commercial, Regional owners).
Project Management: participate and support on key projects (CRM).
Collaborate with our digital and tech experts.
Provide support on Customer Experience efficiency programs.
Define action plans for continuous improvement of the customer experience.
We bring: Opportunity to have a first work experience where you can learn, share your ideas, and propose new things.
A high-challenge environment.
Join a super team and be an active member of the transformation journey.
A flexible work environment that empowers people to take accountability for their work and own the outcome.
An eagerness to be one team and learn from each other to bring progress to life and create a better future.
The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
1-year Apprenticeship Contract.
You bring: Individual that embraces multiculturalism and diversity.
Strong communication skills in English in both written and verbal communication.
Passionate about digitalization tools and data analytics.
Advanced level of Excel, PowerBi or other data visualization tools, MS Office applications.
SAP Knowledge is a plus.
Familiarity with SharePoint concepts like sites, lists, libraries, permissions, etc.
Proficiency in navigating and using the SharePoint interface.
Creative, open-minded, and willing to learn attitude.
Excellent communication skills and team spirit.
Dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drive unprecedented progress.
We aim to build a workplace where opportunity really is equal, so everyone can thrive.
We do not discriminate: there's a place for everyone at dsm-firmenich.
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