Business Travel Consultant – German Speaking Travelperk

hace 2 semanas


Barcelona, España Nedena A tiempo completo

.About UsWe're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.We've revolutionized the business travel market by offering an unrivaled selection of travel options, a powerful booking and management platform, and 24/7 customer support. It's why we've become the leading all-in-one travel management solution.Founded in 2015 and headquartered in Barcelona, we've grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a 'unicorn' and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion.We've been winning awards too. Since 2023, we've been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.About the Role:We are looking for an experienced, hands-on German speaking – Business Travel Consultant passionate about people and making an impact. Our Customer Care team is one of the foundations of our company's success and growth. We hire empathetic people who understand what we are trying to achieve: Make business travellers happyAs a Business Travel Consultant, you will work with B2B customers and be part of a strategic team at TravelPerk. You will have a direct impact on our growth and customer retention. You will act proactively and address our clients' needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7 Star satisfaction standard.Please note: working hours for this role will be mostly during weekdays mornings and afternoons.What you will do:Support our B2B customers in their Business TravelsLiaise with suppliers and partners to resolve booking issuesKeep high satisfaction standards and exceed customer expectations when managing bookings, queries, and requestsResolve problems by applying established TravelPerk policies, procedures, and tactics, and also by thinking out-of-the-box when anything established is not enoughAddress, preempt, and solve problems – You are an owner and anticipate issues before they come your wayHelp define and establish best practices together with the rest of the team in sales, operations, and customer careStay up-to-date with new features and product launches in TravelPerk.What you'll need to have:Excellent German and English, spoken and writtenProven experience in working with Amadeus GDS Cars, Hotels, and TrainsProven experience in working with Amadeus GDS flights; another GDS will be a plusProven background working in the business travel industry is a plusProven experience going above and beyond to provide an amazing service to help customersWhat we always look for:Independent and autonomous



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