Customer Service Associate

hace 1 mes

Barcelona, España Freightos Group A tiempo completo

.WebCargo digitizes global freight sales for over 2,000 of the world's largest logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market.We're not alone either. WebCargo is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless. That's not cheap, so we've raised nearly $100 million from investors like GE Ventures, the Singapore Exchange and Aleph, making and have gotten the BBC, TechCrunch, and the Wall Street Journal excited about freight.Turns out it's kind of a big deal. As one of the largest tech platforms for a huge industry (the phone or computer you're reading this on was, after all shipped), we've been crushing it with double-digit growth, year after year.Since we aim for the sky (air freight tech company and all...), we're now bringing all air cargo bookings online with eBookings, creating the world's largest live air freight platform with companies like United Airlines, Air France, IAG, and others.And it's working. How well? Well enough that we need more people on our team to help manage all the eBookings. Yes, this is a great problem to have.As our Customer Service Associate (or Superstar of the Sky, if you prefer a hero name), you'll help manage the hopefully very, very rapidly growing number of eBookings.Responsibilities:Monitor all eBookings placed on-platform like a hawk to ensure that every bit and byte of data is transferred effectively from the freight companies on our platform to the airlines.When you're moving EVERYTHING in the world, things happen. But that's why you're there. Like a Shipping Sherlock Holmes, you'll track and investigate eBookings issues. When things go wrong, you'll ring the alarm bells, escalating appropriately to the right people.Customers come first. You'll be there on the front-line, as the point of contact for our users, following up with them to ensure that everything goes so well when they eBook.As you gain on-the-ground insights, you'll document feature requests and help prioritize our roadmap.We love our airlines too. So you'll serve as the point of contact for airlines to resolve any technical or operational discrepancies related to eBookings.You'll help as well automate communication and streamline on-platform training.RequirementsJob RequirementsLogistics or supply chain skills are highly desirable.Up to a year of experience being in contact with clients around the world (Customer Service, Account Management or similar).At least one year of experience using software to manage tasks and/or support tickets.Methodological, organized and detail-oriented.Fluency in English.Why is WebCargo by Freightos exactly where you want to work?Location: Barcelona, Spain... but only some of the time. We're on an employee-friendly hybrid model.We believe that employees who get better make us all better

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